Chief Nursing Officer Summit 2017

Twelve Atlantic Station, Atlanta, GA
September 18, 2017 - September 19, 2017

142 days left

Healthcare is one of the most important and rapidly growing sectors during this economic climate. With the move to value-based care models and a more consumer-driven healthcare environment, this vital industry must respond swiftly and strategically to the scarcity of resources, generational shifts in the labor force, and technological advancements. The Chief Nursing Officer will be instrumental in the execution of necessary changes while focusing on achieving the goal of The Triple Aim.

Strategies being debated include: Creating an environment that attracts talent and aggressively screening labor from alternative markets, as well as, developing curriculum and tools to enhance the skills of healthcare professionals where emerging technologies are being employed. These issues enhance quality patient care which is the key responsibility driving a CNO's success.

As a respected and valued member of senior management, the CNO must be skilled in communications while building and strengthening bridges between clinicians and management. The Chief Nursing Officer Summit will feature high-level strategy sessions discussing issues to effectively address the complications associated with hospital expansions, finding avenues for increased cooperation, building useful partnerships with educational institutions, extending shared governance and decreasing nursing documentation time.

If you are interested in speaking, contact Amanda Jorgensen at 561.372.4033, or email

Current as of April 11, 2017


Registration and Continental Breakfast


Get to Meet the CNOs Ice Breaker


Chairperson Opening Remarks


Succession Planning: Examining the Changing Role of the Chief Nursing Officer
Chief Nursing Officers are in great demand; and as younger nurse administrators are preparing for CNO roles, there is much to consider. As the CNO’s role now includes many more business, IT and finance concerns, as well as developing innovative manners of care delivery, it’s up to the new CNEs to determine if a MBA, PhD or DNP is a better route to take in order to be better prepared for future healthcare challenges. In addition, current CNOs need to develop mentorship programs to grow these future leaders internally so they are prepared to take the reins they are handed.


Candace Smith | Chief Nursing Officer | Manatee Memorial Hospital


Susan Eubanks | Chief Nursing Officer, Page Hospital | Banner Health


Paula Gillette | VP, Nursing and Patient Care Services | University Hospitals, Rainbow Babies and Children’s


Challenges of a CNO:  Creating Value for the Growing Health System

As health systems continue to grow whether it be through mergers, acquisitions or the development of new facilities, the Chief Nursing Officer is under constant pressure to create value both at the system and the entity level. This session will provide insight into how CNOs are facing this challenge. We will examine such topics as:

  • How do system decisions create value?
  • How is value measured?
  • What differences are found at the entity versus the system in terms of value?
  • Additional challenges in integrating into the system

Anne Whiteside | Vice President/CNO | Valley Health


Telehealth: Improving Your Telehealth Performance Using Process Management Tools and Understanding Human Nature
This interactive panel discussion will examine the impact of human factors and process management tools on your telehealth system and delivery program. Panelists will discuss the critical link between human nature and business processes and how these two things together actually affect performance. In order for you and your organization to operate and manage a sustainable and effective telehealth system you need the human factor to sync well with the process and technological aspects of the delivery system. We will discuss various issues, not limited to, but including:

  • Understanding telehealth as a scalable and sustainable business practice to provide effective patient care
  • Learning the basic “factors” of human nature as they apply to telehealth
  • Improving the delivery of telehealth by maximizing human factors and process management tools

Morning Refreshment Break


Partnering for Performance 2.0

  • Understand the role of the CNIO at Inova
  • Understand the role of the Sr. Director, IT Revenue Cycle at Inova
  • Learn how to leverage those partnerships both internally and externally with operational leaders such as CFO/CNE/VP Revenue Cycle
  • Understand the governance structure that is used for decision making for improved performance both Clinically and Financially
  • Recognizing the need to establish leadership and coordination between not just the CFO, CIO, CMIO, CNIO and the CISO – but the departments that they lead as well

Patricia J. Mook | AVP, Chief Nursing Information Officer | Inova


Population Health Initiatives: From Volume to Value-Based Care
The evolution of traditional healthcare delivery models that focused on volume to more of a value-based position has elevated Population Health to a level that has truly grabbed interest throughout the healthcare ecosystem. However, the concept of Population Health means different things to different people; and therefore the need to clarify how you, your staff and your organization as a whole will view Population Health will assist in making this value-based care model to effectively transpire at your hospital. In this session we will:

  • Define Population Health by recognizing the various elements of a program and how it differs from disease management and traditional healthcare
  • Understand the value of information, data and analytics to the implementation of effective population health programs
  • Determine the power of collaboration and unique partnerships to not only developing but also executing successful Population Health Programs
  • Identify key competencies that Nurse Executives must arm themselves with to be prepared for Population Health initiatives

Sharon Wright | Vice-President Patient Care Services & Chief Nursing Officer | Hardin
Memorial Hospital


Building an Environment that Creates Genuine Engagement
Creating an environment that focuses on engaging the entire network of care to support an individual’s health “journey” is a critical component of success. This means that an organization must work from the inside out and build a culture that focuses on health and wellness for their employees and that strives for an environment in which teamwork is praised and change is not something to run away from scared.
This interactive session will discuss issues such as:

  • Conducting an organizational assessment of culture & strategy
    Determining the positives and challenges for your organization’s culture
  • Understanding your culture’s demographics
  • Learning to market to your employee base to build engagement internally
  • Recognizing manners as to how you can take internal engagement to capture your patients’ attention and make their experience a happy one

Veronica Scott-Fulton | VP, Operations & Patient Care Services | Wolfson Children’s Hospital




Implementing a Healthy Work Environment through Safe Patient Handling
We’ll address the current trends and issues that influenced the development of the safe patient handling and mobility standards, as well as identify the need for safe patient handling as part of a culture of safety environment. This session will demonstrate the importance of leadership support, review the implementation process, and provide outcomes achieved through the implementation of a successful program.

Jessica White-Kiehle | Project CNO | Community Health Systems


Understanding Patient Perspectives Surrounding Engagement and Experience in Health Care
Patients must be a part of the conversation when providers and payers develop their engagement strategies. Learn how to make the cultural shift to promote patient perspectives, experience, and participatory care within the organization. View the health care system through the patient lens to gain a better understanding of how patients see the continuum as one experience Discuss strategies to incorporate patient-centered programs into the organization Identify ways to improve adoption, provider/payer collaboration, and employee engagement

Duke Lim | Associate Vice President- Nursing & Patient Services | UF Health- Shands Hospital


Afternoon Refreshment Break


Resiliency in Nursing
Stress. Walk down any corridor in a hospital, Ambulatory Surgery Center, or physician office and you can see it; traumas arriving in the ED, expecting parents waiting and hopeful, patients receiving news of a newly diagnosed condition, staff dealing with failed equipment, surveyors inspecting, and near misses or worse. The list can go on and on. While not all stress is “bad” it has an effect on our bodies, our demeanor, and our relationships. How we process this stress, AND grow from it defines resiliency. What role do we play as nurse leaders to optimize resiliency? We will look at optimizing resiliency at the level of staff nurse, nurse manager, and executive as a key component in a highly reliable organization.

Dana Asato | Chief Nursing Officer | Blake Medical Center


Doing More with Less: Acting Smarter by Investing in the Capital of Your Hospital
With the recession not affecting healthcare until at least a year after it hit the rest of the economy and with the number of nurses expected to grow by only six percent by 2020, the demand for nursing care is expected to grow by 40 percent. This places a tremendous need to Do More with Less staff and reduced budgets. This session will examine and discuss:

  • How do you do things differently and with less money and still get the same or better outcomes
  • What services are profitable? What do you keep? And, where do you go from here?
  • Learn what the “need to have” and the “nice to have” are for your hospital
  • Execute Leadership Development programs that create stars

Quality Metrics for the CNO
This session will examine how Nursing Leaders can utilize data and analytics for improved staffing, better quality care and more.


Critical Nursing Shortages: Finding Innovative Approaches to Demand
The number of nurses is expected to grow by only six percent by 2020, the demand for nursing care is expected to grow by at least 40 percent; this places tremendous pressure on our Chief Nursing Officers. Looming nursing shortages also pose a significant dilemma for community based hospitals. This session will examine:

  • An innovative approach to an academic practice partnership leading to reduction in transition to practice time for new nursing graduates.
  • Designing a pipeline strategy for recruiting new nurses in a competitive environment to prepare for a predicted critical nursing shortage
  • Identifying strategies to retain nurses, including shared/professional governance models that drive nurse engagement and collaborative practice models
  • Methods utilized to develop a fully funded program for entry into organization as an unlicensed staff member, progress to an associate trained RN, then to a bachelor’s level RN.
  • The impact of a true career progression staff development program via review of retention/ vacancy rates, use of contract/agency staff, financial indicators, and turnover rates.

Lewis Perkins | VP Patient Care Services & CNO | Norton Hospital


Liisa Ortegon | Senior Vice President Operations/Chief Nursing Executive | Houston Methodist Hospital – Texas Medical Center


Katie Boston-Leary | Chief Nursing Officer, Senior VP of Patient Care Services | Union Hospital of Cecil County


Day One’s Closing Remarks

5:45pm - 6:45pm

Networking Cocktail Reception


Continental Breakfast


Opening Remarks


The Price of Quality Care
Nurses are the cornerstone of hospital care delivery and the hospital’s most costly and valuable resource; their efficiency and effectiveness are central to any effort to maximize patient safety or minimize costs. Because of this, CNOs play a critical role in calculating, monitoring and counting numbers when it comes to quality care. This session will look at a variety of key areas that must be examined when determining the true price of quality care. We will look at things such as:

  • Nurse turnover & replacement cost
  • Patient flow
  • Satisfaction ratings
  • Magnet status
  • Physical designs
  • Gaps in technology and infrastructure
  • Organizational cultures and more

Lori Colineri | Senior Vice President and Chief Nursing Officer, Southern Region | Robert Wood Johnson Barnabas Health


Nurse Engagement at the Bedside – Best Practices and Lessons Learned
With burnout rates high and demands increasing, nurses must remain motivated and engaged for healthcare organizations and the nursing profession to stay viable, and to keep patient care safe. This interactive discussion session will discuss best practices and lessons learned at different organizations to keep nurses engaged at the bedside and the opportunities this presents not only to the patient but to the hospital. We will look at such things as:

  • Nurse Empowerment
  • Burnout vs. Engagement – Identifying
  • Contributing Factors
  • Core Competencies needed in Nurse Leaders
  • Transformational Leadership
  • Workload
  • Community
  • Control /Structure vs Empowerment
  • Reward/Recognition

Jan Zachry | VP, Chief Nurse and Operating Executive | Scripps Health


Patient Centered Care – Redesigning How Healthcare Is Delivered
Empowering patients to be leaders in their healthcare delivery can provide cost-effective financial benefits to hospitals and be extremely rewarding for the patient. This session will:

  • Explore educating the patient and family while in the hospital to have less readmission and greater prognosis
  • Create a patient-family-centric environment from the bedside to the boardroom
  • Illustrate innovative tactics to develop mutually beneficial partnerships and better collaboration
  • Outline a healthcare and service delivery format that includes the patient and family experience and perception of care

W. Thomas Kester | Chief Nursing Officer/Chief Operating Officer | Broward Health Imperial Point


Morning Refreshment Break


The Role of the CNO in Care Coordination and Transition Management
The role of the Nurse Executive is constantly evolving, keeping time with the changing healthcare industry. Over the past few years changes within the industry has challenged executives throughout the healthcare ecosystem to find new and innovative ways to manage the complex health needs of individuals and various populations by increasing access to care and improving the quality of care all while managing costs. A few key factors for success are the safe, efficient and effective transitions among providers, a continuum of care levels and settings and the transfer of information. This interactive panel session will examine various perspectives as to what CNOs need to bring to the table and through their staff to assist in advocating the value of nursing throughout the CCTM.

Shari McDonald | VP Patient Care Servcies, Chief Nursing Officer | Mercy Hospital of Buffalo


Alphabet Soup: MACRA, MIPS, QPP and APMs – Moving from Volume to Value
This session will examine the current payment reform models and what is expected to change in the near future. We will address the various alphabet soup of acronyms as we move on this Journey to Value and discuss what we will need to prepare for it.


Utilizing Data to Improve Quality of Care and Clinical Outcomes
Data, analytics and predictive modeling have become a foundation for healthcare organizations seeking to deliver value-based care and improve their clinical outcomes. The purpose is to reduce costs, enhance quality and efficiency of care delivery, manage population health and improve every patient’s health outcome and experience.

Technology advances have permitted organizations to overcome challenges like data integration, large-scale data warehousing and predictive modeling; in addition, technology has allowed use of tools like machine-learning, physician dashboards and more.

This use of technology and data access presents new opportunities as well as creates new challenges for those throughout the healthcare industry as well as the patients. In this interactive session we will discuss issues such as:

  • Functional uses for data to improve outcomes and manage the health of populations
  • Identify how to deal with an excess of data and prioritize information
  • Determine what type of data and analytics infrastructure is needed to support population health
  • Understand manners of incorporating data from wearable technologies into patient care
  • View examples and case studies of how organizations can utilize predictive modeling and big data solutions to advance community health and prevent hospital readmissions

Sharon Kirby | Chief Nursing Informatics Officer | Centura Health


Taking Ambulatory Care to the Next Level – The Nurse Manager’s Role in Improving Customer Service
Competition in the ambulatory care arena has increased dramatically over the past 5 years. Patients and referring physicians now demand timely service or they will take their business elsewhere. In this presentation, ambulatory nurse leaders will gain an in-depth understanding of steps that can be taken to improve phone service, same or next-day appointments and many other actions to grow this important healthcare business.


Chairperson’s Closing Remarks


Conclusion of Summit

Twelve Atlantic Station
17th Street Northwest, Atlanta, GA, United States

*Prices exclude taxes and are subject to applicable state and local taxes (currently 16%) and $5 per day State Fee in effect at the time of check-out.
  • Rooms are available only to those participants who are registered conference attendees.
  • The name on the form will be the name of the guest room.
  • Rooms are allocated on a first come first serve basis. Room types/rates are subject to availability.
  • Rooms will not be guaranteed without a credit card.

Registration Pricing

Early Bird Rate
(expires 7/31/17)
Standard Rate
Service Providers $1,695 $1,895
*Long-term Healthcare Facilities, Outpatient Clinics, Healthcare Systems, Physician Group, Hospital, Government Employees $525 $895

Subject to approval. To qualify you must be currently employed by a non-vendor company. Eligibility will be verified by conference producer. Opal Group reserves the right to allocate places and to refuse applications.

*Health plans must be CMS approved as Medicare, Medicare Advantage or Medicaid health plans

*Includes one night hotel accommodations. Also inclusive of Continuing Education Hours.

***Registrations must be made online on the same date. Discount will be applied after all registrants have been received.

Sponsorship, Exhibition & Speaking Opportunities 212.532.9898
  • Adair County Health System
    Arizona Spine & Joint Hospital
    Avera McKennan Hospital & University Health Center
    Baylor Scott & White Medical Center-Hillcrest
    Baylor Scott and White McKinney
    Beebe Healthcare
    BlueSky Medical Staffing Software
    Capella Education Company
    Carilion Clinic
    Centura Health – Penrose Hospital
    CHG Solara Hospitals McAllen-Edinburg
    Children’s Medical Center
    Children’s Medical Center Dallas
    CHRISTUS Continuing Care
    Community Health Network
    Connally Memorial Medical Center
    Cook Children’s
    Cornerstone Healthcare Group
    Cornerstone Hospital of Southeast Arizona
    Covenant Hospital Levelland
    Critical Alert Systems
    Dr. Horacio Oduber Hospital, Aruba
    El Paso Children’s Hospital
    Erlanger Health System
    ETMC Fairfield
    Fresno Surgical Hospital
    Good Shepard Medical Center
    Halyard Health
    HealthEast Care System
    Howard Memorial Hospital
    Huntsville Memorial Hospital
    Hurley Medical Center
    IASIS Healthcare
    Knapp Medical Center
  • Kuakini Medical Center
    Linsday Municipal Hospital
    Medina Regional Hospital
    Memorial Hermann Memorial City Medical Center
    Memorial Hermann The Woodlands
    Mercy Hospital St. Louis
    Methodist Stone Oak Hospital
    Modoc Medical Center
    Mother Frances Hospital
    Muenster Memorial Hospital
    Nashville General Hospital
    North Fullerton Surgery Center
    Novant Health, Inc.
    OSS Health
    Patient Point
    Phelps County Regional Medical Center
    Priority Management Services
    Providence Health & Services
    Reid Health
    Santa Clara Health Center
    Santa Rosa Community Health Centers
    Select Medical
    Sinai Health System
    Southern Crescent Hospital
    Spectrum Health Gerber Memorial Hospital
    Spectrum Health Ludington
    Spectrum Health United Hospital
    St. John’s Episcopal Hospital
    St. Joseph’s Hospital
    St. Mary Medical Center
    Texas Tech Health Science Center
    Thomas Health System
    US Army Blanchfield Army Community Hospital, Ft.
    VA North Texas Health Care System
    Vocera Communications, Inc.
    Westside Surgical Hospital, LLC
  • Determining the Optimal Nurse – Doctor Relationship to Make Your Staff Effective

  • Challenges of Chief Nursing Executives in Small & Rural Hospitals

  • Bringing Family Engagement into the Patient Experience Formula

  • Optimizing Nurse Resiliency

  • Tackling Population Health & What it Means for Today’s CNO

  • Dynamics of a Multi-Generational Nursing Staff

  • Understanding the Numbers: Making a Budget Work

  • Chief Patient Engagement Officer
  • Chief Nursing Informatics Officer
  • Chief Nursing Information officer
  • Chief Nursing Officer
  • Chief Nurse Executive
  • Chief Operating Officer
  • Senior Nurse Leader
  • Patient Experience Officer
  • EVPs, SVPs, VPs & Directors of:
    Patient Care
    Patient Services
    Clinical Operations
    Nurse Services
    Human Resources
    Nursing Administration
    Patient Engagement
    Patient Experience

    Very organized and accommodating especially to the speakers. Love the flow with shorter than usual time frames for sessions! Thank You! RN

    Getinge Group (sponsor)

    Several nursing leaders throughout the nation attended & shared their experiences as leaders. A wealth of wisdom in the presentations. Director of Nursing Informatics

    UMC El Paso

    The CNO Summit provided by the Opal Group was a great experience with great networking! CNO

    OSS Health

    Great Summit! Very informative and a great organization that put it on! RN

    Getinge Group (sponsor)

    Great educational/networking event tailored to the unique group of CNO’s. Please continue next year! CNO & VP Patient Care Services

    Sinai Health System

    The content presented by each of the speakers was priceless in regard to sharing best practices, healthcare challenges and meeting challenges through collaboration, communication in a consistent manner. Director Nursing Informatics

    UMC El Paso