Chief Nursing Officer Summit 2017

Twelve Atlantic Station, Atlanta, GA
September 18, 2017 - September 19, 2017

212 days left

Healthcare is one of the most important and rapidly growing sectors during this economic climate. With the move to value-based care models and a more consumer-driven healthcare environment, this vital industry must respond swiftly and strategically to the scarcity of resources, generational shifts in the labor force, and technological advancements. The Chief Nursing Officer will be instrumental in the execution of necessary changes while focusing on achieving the goal of The Triple Aim.

Strategies being debated include: Creating an environment that attracts talent and aggressively screening labor from alternative markets, as well as, developing curriculum and tools to enhance the skills of healthcare professionals where emerging technologies are being employed. These issues enhance quality patient care which is the key responsibility driving a CNO's success.

As a respected and valued member of senior management, the CNO must be skilled in communications while building and strengthening bridges between clinicians and management. The Chief Nursing Officer Summit will feature high-level strategy sessions discussing issues to effectively address the complications associated with hospital expansions, finding avenues for increased cooperation, building useful partnerships with educational institutions, extending shared governance and decreasing nursing documentation time.

If you are interested in speaking, contact Amanda Jorgensen at 561.372.4033, or email

February 8, 2017

7:30am - 8:15am

Registration and Continental Breakfast

8:15am - 8:20am

Chairperson Opening Remarks

8:20am - 9:00am

Nursing Leadership Development: Creating the Chief Nursing Officer of the Future
In the healthcare environment, a type of leadership has rung true with a regimented stereotype for a nursing leader that does not value their team members but is only focused on results. In this leadership session, Merciful Leadership will be introduced. It is demonstrated by the following characteristics: forgiveness, love, compassion, understanding, humility, service, courage, and commitment. As nurse leaders begin to implement this new paradigm, they will experience positive changes within their organizations and find a renewal in their own purposes. We will also examine such issues as:

  • Creating effective succession plans and mentorship programs
  • The changing role of the CNO – outside of nursing, what is needed to be successful in the evolving healthcare industry landscape
  • Best practices for determining who has “what it takes” to move into the role of the CNO
  • How to apply “Merciful Leadership” to your staff to create better efficiencies, a stronger team environment and more innovative thought from your staff

Jeff Radford | Chief Executive Officer | Select Medical

Angie Kauffman | Chief Nursing Officer & Chief Administrative Officer | Westside Surgical Hospital

9:00am - 9:30am

Analyzing the Symbiotic Relationship between Caring and Cost – Effects on Patient Outcomes

  • Competing on quality vs. competing on price – wrestling with a basic paradox
  • Defining the types of services that represent the best use of available resources

Deborah Chasco | Director of Nursing Informatics | University medical Center of El Paso

9:30am - 10:15am

Enhancing Efficiency with Standards-Based Electronic Prior Authorization
Prior authorization is an important, but time-consuming way to ensure appropriate and cost effective medication management. The paper forms, faxes and phone based management of prior authorizations is a known burden on efficiency and care delivery. Join us to learn how the National Council for Prescription Drug Programs (NCPDP) standard for e-prescribing can ease the PA burden.

Learning Objectives:

  • Describe how the NCPDP electronic prior authorization standard can benefit provider organizations by integrating into the EHR and greatly reduce the number of phone calls/faxes.
  • Define the impact of standards-based electronic prior authorization on the e-prescribing process and care delivery.
  • Communicate the availability of standards-based electronic prior authorization in the market and which EHRs are offering this capability.

Luke Forster-Broten | Product Manager | Surescripts

Andrew Haddock | Activation Manager | Surescripts

10:15am - 10:40am

Morning Refreshment Break

10:40am - 11:30am

CNO Perspectives:  Innovation to Meet New Health Care Challenges of a Smaller Hospital
Size and agility can be advantageous in meeting new healthcare demands and payment models.  But that doesn’t mean a smaller or rural hospital doesn’t have its’ own share of concerns as well as innovative ideas.  In this interactive panel discussion, we will look at things such as:

  • Embracing risks and rewards of value-based systems with small budgets
  • Understanding the critical role smaller and rural hospitals play in managing population health
  • Identifying interesting, unique and collaborative manners these organizations are working with health care providers and the community

Cindy Peeler | Chief Nursing Officer | Adair County Health System

Erin Keefe | Chief Nursing Officer | Arizona Spine & Joint Hospital

Alesha Collins | Chief Nursing Officer | Howard Memorial Hospital

11:30am - 11:45am

The Benefits of a Safe Patient Handling Program for both Patients and Healthcare Providers in Dollars and Outcomes
Decades of collaboration with healthcare professionals have taught us that safe patient handling is about more than just equipment. It’s about ensuring safety and efficiency for patients, residents, and care providers. With proper safe patient handling and mobilization, patients and residents are exposed to an improved quality of care – and care providers are exposed to safer working environments where they can improve their clinical practices – which can result in improved outcomes for all.

  • Improve the working conditions for care providers by decreasing the risk of musculoskeletal overload (and the consequent absenteeism and costs)
  • Ensure the quality of care, safety, and dignity for patients and residents (including personal hygiene)

Teresa Switzer | Diligent Consultant | Getinge Group

11:45am - 12:30pm

Building an Environment that Creates Genuine Engagement
Creating an environment that focuses on engaging the entire network of care to support an individual’s health “journey” is a critical component of success. This means that an organization must work from the inside out and build a culture that focuses on health and wellness for their employees and that strives for an environment in which teamwork is praised and change is not something to run away from scared. This interactive session will discuss issues such as:

  • Conducting an organizational assessment of culture & strategy
  • Determining the positives and challenges for your organization’s culture
  • Understanding your culture’s demographics
  • Learning to market to your employee base to build engagement internally
  • Recognizing manners as to how you can take internal engagement to capture your patients’ attention and make their experience a happy one

Ann Winn | Chief Nursing Officer | Methodist Stone Oak Hospital

Rhonda Collins | Chief Nursing Officer | Vocera Communications, Inc.

12:30pm - 1:30pm


1:30pm - 2:00pm

Ensuring Sustained and Improved Patient Experience through a Culture of Accountability

The Chief Nursing Officer must not only have the understanding that accountability is a critical element in driving performance improvement; but also have a plan to execute a structure of accountability to stimulate innovation, optimism, positive attitudes toward change and a culture geared for results. In this session, we will examine ways that Senior Nursing Executives can analyze the effectiveness of their organizational accountability infrastructure and manners to implement a practical structure for accountability that produces sustainable results while engaging the entire staff in improvement activities. Topics we will examine include:

  • Understanding the attributes of an accountable organization
  • Learning how you can create an accountable culture within your organization
  • Determining manners to encourage empowerment within your staff
  • Creating ramifications for not upholding accountability

Catherine Giegerich | Vice President and Chief Nursing Officer | Memorial Hermann The Woodlands

2:00pm - 2:45pm

Gain an Understanding of Patient Perspectives Surrounding Engagement and Experience in Health Care

Patients and consumers must be a part of the conversation when providers and healthcare systems develop their engagement in patient experience strategies.

  • Learn how to make the cultural shift to promote patient perspectives, experience, and participatory care within the organization.
  • Discuss strategies to incorporate patient centered programs into the organization.

Cynthia Latney | VP of Patient Care Services and Chief Nursing Officer | Penrose St. Francis Health Services and Centura Health South State Operating Group

2:45pm - 3:10pm

Afternoon Refreshment Break

3:10pm - 4:10pm

Hospital Integration from the CNO Perspective: Tales from the Road
As the healthcare industry continues to become smaller and more tightly connected, many health systems have begun creating an integration plan for all of their hospitals. Integrating hospitals that have a different health population, focuses and even accreditations can be challenging. In this interactive panel discussion, we will be hearing how this integration has affected various CNOs across the Spectrum Health System and what they’ve learned and how they have utilized the new relationships among their “sister” hospitals to better their own organizations.

Helen Johnson | Chief Nursing Officer | Spectrum Health Ludington

Meleah Mariani | Chief Nursing Officer | Spectrum Health Gerber Memorial

Andrea Leslie | Director, Nursing Operations and Magnet Program | Spectrum Health Grand Rapids

4:10pm - 4:50pm

Innovation to Address Future Critical Nursing Shortages
The number of nurses is expected to grow by only six percent by 2020, the demand for nursing care is expected to grow by at least 40 percent; this places tremendous pressure on our Chief Nursing Officers. Looming nursing shortages also pose a significant dilemma for community based hospitals. This session will examine:

  • An innovative approach to an academic practice partnership leading to reduction in transition to practice time for new nursing graduates.
  • Designing a pipeline strategy for recruiting new nurses in a competitive environment to prepare for a predicted critical nursing shortage
  • Identifying strategies to retain nurses, including shared/professional governance models that drive nurse engagement and collaborative practice models
  • Methods utilized to develop a fully funded program for entry into organization as an unlicensed staff member, progress to an associate trained RN, then to a bachelor’s level RN.
  • The impact of a true career progression staff development program via review of retention/ vacancy rates, use of contract/agency staff, financial indicators, and turnover rates.

Jean Putnam | SVP, Network Chief Nursing Officer | Community Health Network

Gregory Rovinski | Assistant Vice President, Patient Care Services | Hardin Memorial Hospital

4:50pm - 5:00pm

Day One’s Closing Remarks

5:00pm - 6:00pm

Networking Cocktail Reception

7:45am - 8:30am

Continental Breakfast

8:30am - 8:45am

Opening Remarks

8:45am - 10:00am

No Time to Care: Can Nursing Staff Improve Patient Engagement and Provide Compassionate Care in 60 Seconds or Less?
Throughout the United States, hospitals are challenged to meet the needs of their patients while trying to meet the overwhelming demands of today’s healthcare environment. In this challenging new work environment, patients are often cared for by nursing staff members who are overwhelmed by the pressure to meet all of the expectations of the patients in their care and the expectations of their employers. Many nurses have become task-oriented zombies, feel overworked and believe they don’t have time to provide compassionate patient-centered care. Nurses are educated to be dedicated to their patients. When the nurses feel they don’t have the time to fully care for their patients, burnout is sure to follow. In this presentation, we will learn the secret to true patient engagement and how to help the bedside caregiver to provide compassionate care in 60 seconds or less.

Charles Kunkle | Director of Emergency Department | St. Mary’s Medical Center

10:00am - 10:45am

Case Study: How to Grow a CNO

It is well known that succession planning is an important strategy in leadership. The reality is that some organizations are better equipped with a framework for supporting this than others. You will learn how an organization, a seasoned nurse executive and a developing nurse executive put the steps and strategies in place to insure a smooth leadership transition into the CNO Role.

  • Describe the key drivers for succession planning in a nurse executive role
  • Discuss strategies used to prepare an individual for stepping into a CNO role
  • Identify the challenges of letting go in order to prepare a successor in a Nurse Executive role

Lori Popkes | Chief Nursing Officer | Avera McKennan Hospital & University Health Center

10:45am - 11:00am

Morning Refreshment Break

11:00am - 11:30am

Applying Patient-centered Predictions to Reduce Readmissions: Notes from Health First
At Health First, caregivers are using advanced patient-centered machine learning to better predict in individuals at risk of a readmission. During this session, Edye Cleary Sr. VP/Chief Quality Officer of Health First will discuss her organization’s journey into applied predictive analytics. She will explore the reasons driving predictive analytic adoption within Health First and the current and projected returns. Attendees will gain an understanding of what to look for in a predictive solution, how to drive adoption of new and emerging solutions, and how to measure predictive analytic value across caregivers and patients.

Learning Objectives:
By the end of this session, attendees will be able to:

  • Describe patient-centered predictive analytics and differentiate between common predictive approaches
  • Evaluate their own organizational readiness to adopt patient-centered predictive analytic solutions
  • Discuss how patient-centered predictive analytics can fit into current workflows
  • Define expected value targets for patient-centered predictive analytic solutions

Sponsored by Jvion

Angela Shepherd | RN, Vice President | Jvion

11:30am - 12:00pm

A Crosswalk to Quality: Understanding MACRA and MIPS
Payment formulas and requirements are going to change. This is clear. Irrespective of your leanings across the political divide, consider this – MACRA passed 92-8 in what many have called the most divisive Senate in the long history of Congress. The Journey to Value (J2V) is happening, and we must begin to prepare for it.

Bruce Edmunds | Director of Provider Engagement | Paso Del Norte Health Information Exchange

12:00pm -12:30pm

Utilizing Data to Improve Quality of Care and Clinical Outcomes
Consistent reporting of data analysis is an invaluable tool to improve quality, safety, and patient outcomes. Now in the world of EHRs, the access to reports and trending of information is incredibly robust. Using this information to show our teams our current performance can create vast improvement in many areas such as disease specific PI initiatives, provision of care requirements/compliance, barcode scanning/medication safety, as well as following line utilization and documentation in order to reduce HAIs. All of this can reduce risk, improve patient safety and satisfaction and increase reimbursement through Value Based Purchasing.

Katrina King | Chief Nursing Officer | Novant Health Huntersville Medical Center


Conclusion of Summit

Twelve Atlantic Station
Twelve Atlantic Station, 17th Street Northwest, Atlanta, GA, United States

*Prices exclude taxes and are subject to applicable state and local taxes (currently 16%) and $5 per day State Fee in effect at the time of check-out.
  • Rooms are available only to those participants who are registered conference attendees.
  • The name on the form will be the name of the guest room.
  • Rooms are allocated on a first come first serve basis. Room types/rates are subject to availability.
  • Rooms will not be guaranteed without a credit card.

Registration Pricing

Early Bird Rate
(expires 7/31/17)
Standard Rate
Service Providers $1,695 $1,895
*Long-term Healthcare Facilities, Outpatient Clinics, Healthcare Systems, Physician Group, Hospital, Government Employees $525 $895

Subject to approval. To qualify you must be currently employed by a non-vendor company. Eligibility will be verified by conference producer. Opal Group reserves the right to allocate places and to refuse applications.

*Health plans must be CMS approved as Medicare, Medicare Advantage or Medicaid health plans

*Includes one night hotel accommodations. Also inclusive of Continuing Education Hours.

***Registrations must be made online on the same date. Discount will be applied after all registrants have been received.

Sponsorship, Exhibition & Speaking Opportunities 212.532.9898
  • Adair County Health System
    Arizona Spine & Joint Hospital
    Avera McKennan Hospital & University Health Center
    Baylor Scott & White Medical Center-Hillcrest
    Baylor Scott and White McKinney
    Beebe Healthcare
    BlueSky Medical Staffing Software
    Capella Education Company
    Carilion Clinic
    Centura Health – Penrose Hospital
    CHG Solara Hospitals McAllen-Edinburg
    Children’s Medical Center
    Children’s Medical Center Dallas
    CHRISTUS Continuing Care
    Community Health Network
    Connally Memorial Medical Center
    Cook Children’s
    Cornerstone Healthcare Group
    Cornerstone Hospital of Southeast Arizona
    Covenant Hospital Levelland
    Critical Alert Systems
    Dr. Horacio Oduber Hospital, Aruba
    El Paso Children’s Hospital
    Erlanger Health System
    ETMC Fairfield
    Fresno Surgical Hospital
    Good Shepard Medical Center
    Halyard Health
    HealthEast Care System
    Howard Memorial Hospital
    Huntsville Memorial Hospital
    Hurley Medical Center
    IASIS Healthcare
    Knapp Medical Center
  • Kuakini Medical Center
    Linsday Municipal Hospital
    Medina Regional Hospital
    Memorial Hermann Memorial City Medical Center
    Memorial Hermann The Woodlands
    Mercy Hospital St. Louis
    Methodist Stone Oak Hospital
    Modoc Medical Center
    Mother Frances Hospital
    Muenster Memorial Hospital
    Nashville General Hospital
    North Fullerton Surgery Center
    Novant Health, Inc.
    OSS Health
    Patient Point
    Phelps County Regional Medical Center
    Priority Management Services
    Providence Health & Services
    Reid Health
    Santa Clara Health Center
    Santa Rosa Community Health Centers
    Select Medical
    Sinai Health System
    Southern Crescent Hospital
    Spectrum Health Gerber Memorial Hospital
    Spectrum Health Ludington
    Spectrum Health United Hospital
    St. John’s Episcopal Hospital
    St. Joseph’s Hospital
    St. Mary Medical Center
    Texas Tech Health Science Center
    Thomas Health System
    US Army Blanchfield Army Community Hospital, Ft.
    VA North Texas Health Care System
    Vocera Communications, Inc.
    Westside Surgical Hospital, LLC
  • Chief Patient Engagement Officer
  • Chief Nursing Informatics Officer
  • Chief Nursing Information officer
  • Chief Nursing Officer
  • Chief Nurse Executive
  • Chief Operating Officer
  • Senior Nurse Leader
  • Patient Experience Officer
  • EVPs, SVPs, VPs & Directors of:
    Patient Care
    Patient Services
    Clinical Operations
    Nurse Services
    Human Resources
    Nursing Administration
    Patient Engagement
    Patient Experience