Policies

Cancellation policies. If you are unable to attend after registering for a program, the following policies are applicable.

For Sponsors

Sponsorship cancellation requests received in writing on or prior to 60 days to an event will qualify for a refund, less 20% administration fee retained by Opal Group. If canceled between 59 and 30 days preceding Conference start date, the sponsor will receive a 100% credit of fees paid, applicable toward a mutually agreeable future Opal Group conference. No credits will be given on cancellation requests received 29 or fewer days preceding Conference.
Feel free to contact us for any additional information at (212) 532-9898 x0.

For Conference Registrants

Registration cancellation requests received in writing on or prior to 45 days to an event will qualify for a refund. No refunds will be given on cancellation requests received after this date; however, Opal Group will offer a credit towards a future event.

Should the original delegate be unable to attend, a substitute delegate is welcome at no extra charge up to 24 business hours prior to a conference. Please contact Opal Group to update any participant registration details.

If an event is cancelled, Opal Group is not responsible for any airfare, hotel or other costs incurred. Speakers, agenda and other events are subject to change without notice.

For Conference Hotel Reservations

Upon receiving your reservation, Opal Group will charge the reservation in full. Once Opal Group receives your room request, the following cancellation policy is in effect.

  • Participants can reduce their stay prior to 4 weeks without penalty
  • Participants canceling their entire stay prior to 4 weeks will forfeit one night deposit
  • Name changes are accepted without charge prior to 2 weeks before the event. Name changes after this period will incur a fee of $25 USD

Upon the conclusion of the conference, all reservations will be reviewed and any additional nights and/or misc. charges to prepaid reservations will be charged to your credit card as well.

No-Show Policy:

If a guest does not check-in on the reserved check-in date (and has not notified the hotel of any changes), the room will be subject to release. If the room
is released, deposits will not be returned and guest credit card will be charged for the entire stay.