2020 has been a year of unexpected business challenges with financial sector leaders tackling some of the toughest hurdles. Authentication and security, cost-effective omnichannel customer service, usability, timely and secure delivery of notifications are just a few issues made more complex this year.
We’ll look into some of these recent industry trends and answer the most common questions we hear at Hiya:
• How is the voice channel retaining prominence in the digital world?
• How has customer experience been impacted by unwanted robocalls?
• How will STIR/SHAKEN regulation affect businesses and how do you prepare?
• What steps can you take to allow legitimate spoofing while stopping or mitigating fraudulent spoofing?
Join Hiya as we examine these issues and discuss how institutions can deliver a quality secure customer experience, grow and retain their customer base, and reduce risk to the business in 2020 and beyond.
Jon Aumann, Senior Sales Engineer, Hiya
Stephen Shepherd, Client Executive, Strategic Relationships, Hiya
The real estate tax lien asset class.
Sourcing tax liens and performing pre-acquisition due diligence.
Best practices for servicing tax lien portfolios.
Exiting tax lien portfolios via foreclosure and workouts.
Opportunistic value add and other return-enhancing strategies.