Chief Nursing Officer Summit 2017

Registration and Continental Breakfast

Get to Meet the CNOs Ice Breaker

Chairperson Opening Remarks

Succession Planning: Examining the Changing Role of the Chief Nursing Officer
Chief Nursing Officers are in great demand; and as younger nurse administrators are preparing for CNO roles, there is much to consider. As the CNO’s role now includes many more business, IT and finance concerns, as well as developing innovative manners of care delivery, it’s up to the new CNEs to determine if a MBA, PhD or DNP is a better route to take in order to be better prepared for future healthcare challenges. In addition, current CNOs need to develop mentorship programs to grow these future leaders internally so they are prepared to take the reins they are handed.

Challenges of a CNO:  Creating Value for the Growing Health System

As health systems continue to grow whether it be through mergers, acquisitions or the development of new facilities, the Chief Nursing Officer is under constant pressure to create value both at the system and the entity level. This session will provide insight into how CNOs are facing this challenge. We will examine such topics as:

• How do system decisions create value?
• How is value measured?
• What differences are found at the entity versus the system in terms of value?
• Additional challenges in integrating into the system

Implementing a Healthy Work Environment through Safe Patient Handling

We’ll address the current trends and issues that influenced the development of the safe patient handling and mobility standards, as well as identify the need for safe patient handling as part of a culture of safety environment. This session will demonstrate the importance of leadership support, review the implementation process, and provide outcomes achieved through the implementation of a successful program.

Morning Refreshment Break

Quality Metrics for the CNO

The CNO holds the highest office and position to ensure quality processes are in place with the organization.  Quality in the healthcare environment encompasses the tenets of a high reliable organization, strong staff engagement, and a systematic strategy that drive high quality outcomes and zero patient harm.  The following objectives will be presented:

• Describe high reliability and the relationship with quality outcomes and metrics
• Provide a systematic strategy that evokes a strong quality focus including a Strategic Vision and dashboards that enable accountability
• Discuss the intersection between quality, engagement, and experience

Population Health Initiatives: From Volume to Value-Based Care in a Community Hospital Setting
The evolution of traditional healthcare delivery models that focused on volume to more of a value-based position has elevated Population Health to a level that has truly grabbed interest throughout the healthcare ecosystem. However, the concept of Population Health means different things to different people; and therefore the need to clarify how you, your staff and your organization as a whole will view Population Health will assist in making this value-based care model to effectively transpire at your hospital. In this session we will:

• Define Population Health by recognizing the various elements of a program and how it differs from disease management and traditional healthcare
• Understand the value of information, data and analytics to the implementation of effective population health programs
• Determine the power of collaboration and unique partnerships to not only developing but also executing successful Population Health Programs
• Identify key competencies that Nurse Executives must arm themselves with to be prepared for Population Health initiatives

Understanding Patient Perspectives Surrounding Engagement and Experience in Health Care

Patients must be a part of the conversation when providers and payers develop their engagement strategies. Learn how to make the cultural shift to promote patient perspectives, experience, and participatory care within the organization. View the health care system through the patient lens to gain a better understanding of how patients see the continuum as one experience Discuss strategies to incorporate patient-centered programs into the organization Identify ways to improve adoption, provider/payer collaboration, and employee engagement.

Lunch

Patient Centered Care – Redesigning How Healthcare Is Delivered

Empowering patients to be leaders in their healthcare delivery can provide cost-effective financial benefits to hospitals and be extremely rewarding for the patient.  This session will:

• Explore educating the patient and family while in the hospital to have less readmission and greater prognosis
• Create a patient-family-centric environment from the bedside to the boardroom
• Illustrate innovative tactics to develop mutually beneficial partnerships and better collaboration
• Outline a healthcare and service delivery format that includes the patient and family experience and perception of care

New Tools and Strategies to Eliminate Avoidable Harm

Come see why major health systems across the U.S., including Partners, Intermountain, Providence, and University of Colorado, have joined the Amplifire Healthcare Alliance to find and fix the “confidently held misinformation” that often undermines quality and safety. Confidently Held Misinformation, or CHM, resides in the minds of clinicians and causes errors in care delivery. In this session, you’ll learn how Healthcare Alliance leaders are engaging their nurses to find and fix CHM to prevent patient harm.

Afternoon Refreshment Break

Patient Satisfaction – More than HCAHPS Scores

Over the last decade, hospitals have focused on improving patient satisfaction, particularly as it relates to HCAHPS scores and the reimbursements that are associated with them. While HCAHPS scores can provide valuable insight, patient satisfaction extends far beyond the scores.  During this panel, attendees will hear from CNOs across the country, understand how they view the patient’s experience and how they have created leading measures of patient satisfaction within their organizations.

Partnering for Performance 2.0

• Understand the role of the CNIO at Inova
• Understand the role of the Sr. Director, IT Revenue Cycle at Inova
• Learn how to leverage those partnerships both internally and externally with operational leaders such as CFO/CNE/VP Revenue Cycle
• Understand the governance structure that is used for decision making for improved performance both Clinically and Financially
• Recognizing the need to establish leadership and coordination between not just the CFO, CIO, CMIO, CNIO and the CISO – but the departments that they lead as well

Critical Nursing Shortages: Finding Innovative Approaches to Demand
The number of nurses is expected to grow by only six percent by 2020, the demand for nursing care is expected to grow by at least 40 percent; this places tremendous pressure on our Chief Nursing Officers. Looming nursing shortages also pose a significant dilemma for community based hospitals. This session will examine:

• An innovative approach to an academic practice partnership leading to reduction in transition to practice time for new nursing graduates.
• Designing a pipeline strategy for recruiting new nurses in a competitive environment to prepare for a predicted critical nursing shortage
• Identifying strategies to retain nurses, including shared/professional governance models that drive nurse engagement and collaborative practice models
• Methods utilized to develop a fully funded program for entry into organization as an unlicensed staff member, progress to an associate trained RN, then to a bachelor’s level RN.
• The impact of a true career progression staff development program via review of retention/ vacancy rates, use of contract/agency staff, financial indicators, and turnover rates.

Day One’s Closing Remarks

Networking Cocktail Reception

Continental Breakfast

Opening Remarks

The Price of Quality Care
Nurses are the cornerstone of hospital care delivery and the hospital’s most costly and valuable resource; their efficiency and effectiveness are central to any effort to maximize patient safety or minimize costs. Because of this, CNOs play a critical role in calculating, monitoring and counting numbers when it comes to quality care. This session will look at a variety of key areas that must be examined when determining the true price of quality care. We will look at things such as:

• Nurse turnover & replacement cost
• Patient flow
• Satisfaction ratings
• Magnet status
• Physical designs
• Gaps in technology and infrastructure
• Organizational cultures and more

Nurse Engagement at the Bedside – Best Practices and Lessons Learned
With burnout rates high and demands increasing, nurses must remain motivated and engaged for healthcare organizations and the nursing profession to stay viable, and to keep patient care safe. This interactive discussion session will discuss best practices and lessons learned at different organizations to keep nurses engaged at the bedside and the opportunities this presents not only to the patient but to the hospital. We will look at such things as:

• Nurse Empowerment
• Burnout vs. Engagement – Identifying
• Contributing Factors
• Core Competencies needed in Nurse Leaders
• Transformational Leadership
• Workload
• Community
• Control /Structure vs Empowerment
• Reward/Recognition

Determining the Optimal Nurse-Doctor Relationship to Make Your Staff Effective

• Setting patient goals for length of stay
• Have continuously visible goals and progress
• Make collaboration for quality care reliable and predictable

Morning Refreshment Break

The Case for Patient Centered Staffing:  CNO-CFO Partnership Opportunities
Patient Centered, data-driven staffing decisions elevate the practice of patient care delivery while impacting both clinical and financial outcomes. Learn more about the research that supports data-driven staffing models and how to share this with your organization. You will also learn how your workface management practice is an opening for a strong partnership with your CFO around outcomes.

Utilizing Data to Improve Quality of Care and Clinical Outcomes
Data, analytics and predictive modeling have become a foundation for healthcare organizations seeking to deliver value-based care and improve their clinical outcomes. The purpose is to reduce costs, enhance quality and efficiency of care delivery, manage population health and improve every patient’s health outcome and experience.

Technology advances have permitted organizations to overcome challenges like data integration, large-scale data warehousing and predictive modeling; in addition, technology has allowed use of tools like machine-learning, physician dashboards and more.

This use of technology and data access presents new opportunities as well as creates new challenges for those throughout the healthcare industry as well as the patients. In this interactive session we will discuss issues such as:

• Functional uses for data to improve outcomes and manage the health of populations
• Identify how to deal with an excess of data and prioritize information
• Determine what type of data and analytics infrastructure is needed to support population health
• Understand manners of incorporating data from wearable technologies into patient care
• View examples and case studies of how organizations can utilize predictive modeling and big data solutions to advance community health and prevent hospital readmissions

The Role of the CNO in Care Coordination and Transition Management
The role of the Nurse Executive is constantly evolving, keeping time with the changing healthcare industry. Over the past few years changes within the industry has challenged executives throughout the healthcare ecosystem to find new and innovative ways to manage the complex health needs of individuals and various populations by increasing access to care and improving the quality of care all while managing costs. A few key factors for success are the safe, efficient and effective transitions among providers, a continuum of care levels and settings and the transfer of information. This interactive panel session will examine various perspectives as to what CNOs need to bring to the table and through their staff to assist in advocating the value of nursing throughout the CCTM.

Chairperson’s Closing Remarks

Conclusion of Summit