Chief Nursing Officer Summit 2018

Green Valley Ranch Resort, Henderson, NV
September 13, 2018 - September 14, 2018

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Healthcare is one of the most important and rapidly growing sectors during this economic climate. With the move to value-based care models and a more consumer-driven healthcare environment, this vital industry must respond swiftly and strategically to the scarcity of resources, generational shifts in the labor force, and technological advancements. The Chief Nursing Officer will be instrumental in the execution of necessary changes while focusing on achieving the goal of The Triple Aim.

Strategies being debated include: Creating an environment that attracts talent and aggressively screening labor from alternative markets, as well as, developing curriculum and tools to enhance the skills of healthcare professionals where emerging technologies are being employed. These issues enhance quality patient care which is the key responsibility driving a CNO's success.

As a respected and valued member of senior management, the CNO must be skilled in communications while building and strengthening bridges between clinicians and management. The Chief Nursing Officer Summit will feature high-level strategy sessions discussing issues to effectively address the complications associated with hospital expansions, finding avenues for increased cooperation, building useful partnerships with educational institutions, extending shared governance and decreasing nursing documentation time.

Current as of


Registration and Continental Breakfast


Get to Meet the CNOs Ice Breaker


Chairperson Opening Remarks


The Power Academic-Partnerships: The Stony Brook Experience

The Stony Brook University Hospital (SBUH) and the School of Nursing (SON) have solidified the foundation of an academic practice partnership since 2010.  The SBUH-SON collaborative relationship was implemented to address issues through mutual-goal setting; sharing of risks, responsibilities, accountability; and sharing of resources.  In this session, we will look at how this relationship has:

  • Responded to challenges inherent in patient-care delivery
  • Developed systems improvements to increase quality and safety and reduce costs
  • Increased the research capacity
  • Demonstrated mutual investment and commitment including a Memorandum of Understanding (MOU)
  • Leveraged expertise from both the clinical and academic arenas
  • Driven transformation and implemented change in a sustainable manner


Lee Anne Xippolitos | Dean Stony Brook School of Nursing | Stony Brook University


It Takes a Village: Involving the Team to Recruit and Retain Nursing Staff

  • Describe the departments/team needed to improve recruitment and retention strategies
  • Describe tactics to recruit experienced nursing staff
  • How do you improve first year new nurse turnover during recruitment
  • Describe tactics for successful recruitment of international nurses
  • Describe tactics that staff verbalize as retention strategies – and use them

Pamela Bigler | CNO & SVP | Carle Foundation Hospitals & Physician Groups


Dynamic Demographics: The Changing Face of the Workplace

For the first time in history, four distinct generations comprise the American workforce.  Understanding the key characteristics of each generation is key to optimizing performance and creating a workplace of choice.  Successful organizations not only acknowledge the differences in values and mores but celebrate and leverage the diversity to ensure inclusiveness and engagement.  This interactive session will outline strategies to assist leaders in designing the work culture of the future.

Kelly Edmondson | Chief Nursing Officer | Bon Secours Mary Immaculate Hospital


Morning Refreshment Break


Determining the Optimal Nurse-Doctor Relationship to make your Staff Effective

Long Island Jewish Forest Hills (LIJFH) is a 312-bed community hospital in Queens, New York. Each floor is overseen by a Nurse Manager and a Provider (physician, nurse practitioner, or physician assistant). An innovative Care Model was created that optimized and strengthened the Nurse Manger- Provider relationship.  To begin, the Chief Nursing Officer and Medical Director engaged nurse leaders and providers in discussions to address communication barriers amongst the care team as well as opportunities to enhance a patient’s plan of care as they navigated through the healthcare continuum.  To this end, LIJFH developed a care model that partnered a provider and a nurse leader on each unit and empowered them to co-manage the patient’s plan of care throughout their hospital course.  The Co-Ceo’s had oversight of an interdisciplinary team and helped facilitate the patient’s return to the community.  Outcomes to date support this model of co-leading nursing units.  It facilitates communication among the care team, and this, in turn, influences quality outcomes (22% improvement), the patient experience (7% improvement) and financial outcomes (19% improvement in predicted excess days).

Mary Curran | Associate Executive Director/Chief Nursing Officer | Northwell Health, Long Island Jewish Forest Hills


Utilizing Leadership Rounding to Improve Patient Satisfaction and Employee Engagement

Successful leadership rounding has been shown to positively impact patient satisfaction while also improving staff morale and overall employee engagement of nursing staff.  In this session we will share best practices in the implementation of rounding to increase satisfaction and look at such things as:

  • Understand benefits of an active and engaged patient
  • Discuss rounding programs that have shown to improve communication between patients and providers that also set clear expectations of an acute hospital stay
  • Identify traits that innovative leadership should hold to be an effective rounding leader
  • Examine all key stakeholders that should be communicated with when implementing leadership rounds
  • Develop an action plan to implement effective rounding in your organization

Marilyn Riley | VP & Chief Nursing Officer | IU Health

Pablo Vasquez | Associate Chief Nursing Officer | Houston Methodist The Woodlands Hospital


Catching Some ZZZZ’s – The Development of a Sleep Centric Nursing Unit

Getting a proper amount of quality sleep is important to everyone’s health and well-being.  And, unfortunately time spent in a hospital is not always a restful one.  There are many aspects of hospital/rehabilitation care that cam impact sleep, and until we fully understand how that can impact our patients’ sleep and recovery, we cannot begin to provide proper care.  This session, will provide insight into the research that has driven Craig Hospital to create a sleep centric rehabilitation unit.

Jennifer Biggs | ACNO | Craig Hospital




Patient Centered Care – Redesigning How Healthcare Is Delivered

Empowering patients to be leaders in their healthcare delivery can provide cost-effective financial benefits to hospitals and be extremely rewarding for the patient.  This session will:

  • Explore educating the patient and family while in the hospital to have less readmission and greater prognosis
  • Create a patient-family-centric environment from the bedside to the boardroom
  • Illustrate innovative tactics to develop mutually beneficial partnerships and better collaboration

Outline a healthcare and service delivery format that includes the patient and family experience and perception of care

Duke Lim | Associate Vice President – Nursing & Patient Services | University of Florida Health Shands


Infection Prevention and Trends in Hospital Acquired Infections

In this interactive roundtable discussion questions and topic areas discussed may include:

  • How engaged is the staff (nursing, EVS, leadership, facilities) at your facility in infection prevention?
  • What are some new technologies that your facility is using to help prevent infections?
  • How does nursing collaborate with EVS on practices and procedures to prevent HAIs?
  • How have changes to HAC and VBP programs effected your institution?


Alastair Monk | Vice President Medical Products | Cupron Inc.

Developing a Standardized Competency Framework

While we have made great strides in measuring nursing competence, we have not yet achieved standardization within our profession. The variation we see across the country contributes to professional and organizational risk, leading to costly mitigation efforts. Our need to tackle this issue has become far greater given a more transitional and multi-generational workforce. What steps can we take towards progress?

In this interactive roundtable discussion, we will discuss:

  • Key elements and measures of nursing competence
  • Unique competency tracks at the point of hire, orientation and throughout one’s career
  • Operationalizing competency assessment and development (structured pathways vs self-directed)
  • Executive and operational reporting of nursing competence

Integrating gamification to enable self-directed competency and career development

Trisha Coady I VP & General Manager of Clinical Development & Talent Solution | HealthStream

Personalized Patient Engagement

A discussion of strategies for taking a patient and family-centered approach to engage and empower patients in their health.

Tiffany McCauley I Nurse Executive I Elsevier

Contract Staffing – Strategic Solution or Necessary Evil?

  • Explore the benefits and costs
  • How to attract the best of the best
  • Develop partnerships vs. execute transactions
  • Quality in a cost compression market

In the Triage Staffing roundtable, we will discuss one of the hottest and hardest hitting topics affecting CNOs and Health Systems today. To better leverage Contract Staffing to your benefit, it’s important to define the current market landscape and understand how skilled labor dovetails into patient care and maximum reimbursements. We will explore how to balance patient care scores, workforce fatigue and overall quality in a high census but cost compressed healthcare marketplace. This discussion will entail open sharing of best practices, discussing tried and true solutions and brainstorming innovative new ideas.

Erik Mockelstrom | Director of Strategic Partnerships | Triage Staffing


Afternoon Refreshment Break


Using LEAN to Foster Shared Decision Making and a Culture of Accountability

LEAN tools, when embedded, in our daily work focuses frontline staff on identifying and solving problems where the work happens.  Teamwork, interdisciplinary collaboration, and genuine engagement cultivate innovation and ownership toward achieving results.  In this session, we will look at things such as:

  • Introducing LEAN in a naïve environment
  • Using daily huddles, Gemba walks, and real-time problem solving techniques to drive improvement
  • Sustaining a LEAN culture with minimal resources.

Marian Chima | VP, Patient Care Services & Chief Nursing Officer | Lifebridgehealth/Levindale


Accelerating Improvement Results With Your Clinical Analytics Program

Widespread adoption of EMRs has resulted in the exponential growth of healthcare data; however the data collection by itself does not drive improved organizational performance.  Utilizing a clinical business Intelligence (CBI) program turns data into insight and supports improved decision making; therefore, producing value.  Within a healthcare organization, performance improvement potential can span from bedside to market level.  A robust CBI strategy should be closely aligned with the overall strategic goals of the enterprise to ensure appropriate prioritization of projects and resource assignments.  This interactive session will examine things such as:

  • How does the big picture (from HCAPS scores) to the minute detail (hand washing compliance for example) correlate
  • How do you ensure employees at every level understand the effects of their decisions
  • Best practices of a CBI road map to create a truly data-driven organization

Karen Knight-Frank | Clinical Nurse Specialist, Nursing Informatics | San Joaquin General Hospital


Transforming the Care Model: Tele-health Brings Big City Healthcare to Community and Critical Access Hospitals

Considering the implementation of tele-health services? Don’t miss this engaging session! Learn how one large integrated health system leveraged technology to bring specialty services to rural communities with scare resources. Discussion will include: night shift tele-health hospitalist coverage, specialist consults, connecting mom with newborns, and the growing need for RN competency with digital medicine. Two CNO’s share the journey of how their hospitals embraced innovation, built community and organizational acceptance, and enhanced relationships with IT and physician partners to successfully implement a new care delivery model.

Meleah Mariani | Chief Nursing Officer | Spectrum Health Gerber Memorial Hospital

Helen Johnson | Chief Nursing Officer | Spectrum Health Ludington Hospital


Closing Remarks


Cocktail Reception


Continental Breakfast


Opening Remarks


Resiliency in Nursing

  •  Challenges of opening a full-service acute care community hospital in a last-to-market competitive environment
  • Creating and sustaining high performing culture in a new hospital
  •  Leadership recruitment for operational success
  •  Staffing needs forecasting and partnership with HR for productivity effectiveness
  •  Using standing operating procedures to ensure quality outcomes
  • Physician training on practice and documentation impact on publicly reported quality data


Pablo Vasquez | Associate Chief Nursing Officer | Houston Methodist The Woodlands Hospital


Help Nurses Speak Up: Develop Your Leaders & Assist in Reaching their Goals

The Chief Nursing Officer (CNO) is a health care executive, but the status of the CNO varies between organizations.  The status of all nurses in the organization mirrors that of the CNO. At best, nurses work collaboratively with all members of the team.  At worst, they are dominated by other disciplines and the first to experience cutbacks in staff.  This makes nurses vulnerable, as their jobs can depend on going along to get along.  When nurses do speak up does the organization commit to resolve issues?  In this session, we will discuss tools to teach your nurses it is “OK” to speak up and how this not only allows them to achieve their goals but also can create a better, more effective and profitable organization.  We will look at such issues as:

  • Creating an open culture to share ideas, challenges, lessons learned and best practices
  • Developing a “safe” environment for all demographics
  • Understanding the challenges nurses have in your organization
  • Building a plan to achieve personal and organizational goals

Bonnie Pierce | Associate Director for Patient Care Services | Eastern Oklahoma VA Health Care System

Christopher G. Wilson | Chief Nursing Officer | Arbour Hospital/Universal Health Services, Inc.


Building an Environment that Creates Genuine Engagement

Creating an environment that focuses on engaging the entire network of care to support an individual’s health “journey” is a critical component of success.  This means that an organization must work from the inside out and build a culture that focuses on health and wellness for their employees and that strives for an environment in which teamwork is praised and change is not something to run away from scared.

This interactive session will discuss issues such as:

  • Conducting an organizational assessment of culture & strategy
  • Determining the positives and challenges for your organization’s culture
  • Understanding your culture’s demographics
  • Improving nursing practice environment through implementing a just culture
  • Learning to market to your employee base to build engagement internally
  • Implementing a research/evidence-based practice Nursing Council
  • Recognizing manners as to how you can take internal engagement to capture your patients’ attention and make their experience a happy one

Elizabeth Menschner | Associate Chief Nursing Officer | Temple University Hospital System


Morning Refreshment Break


Building Resilience in New Graduate Nurses

New graduate nurses experience many challenges when transitioning to practice (TTP). For many, the period of transition from student to nursing professional is less than optimal, with many still experiencing reality shock, cognitive dissonance, and theory-practice gaps. Many healthcare employers, including Magnet-designated hospitals, have incorporated formal residency programs to assist the new graduate nurse during this transition. However, much of the focus is on the continued development and enhancement of the knowledge, skills, and attitudes needed to function within the clinical environment. Very little has been done to support the new graduate nurse as he/she learns to cope and/or deal with transitions stress, which is often the cause of attrition and burn-out. The Stephens Model of Resilience was developed to address the unique issues faced by nursing students and new graduate nurses to assist them in developing healthy coping strategies to promote resilience. This model is the foundation of the RN P.R.E.P. (personal resilience enhancement plan), a supplemental program created to assist the new graduate nurse in confidently facing challenges encountered during TTP and successfully moving forward as nursing professionals. The purpose of this presentation is to describe the development and integration of the RN P.R.E.P. program into our new graduate residency program.


Patricia Hart | Associate Chief Nursing Officer | Medical University of South Carolina

Teresa Stephens | Associate Professor | Medical University of South Carolina

Tiffany McCauley | Clinical Executive | Elsevier


Forecasting Patient Volume and Aligning Staff Through Predictive Analytics

By utilizing predictive analytics to forecast patient volume and workforce analytics to align staffing sources with that demand, Geisinger’s Northeast Region has seen significant and immediate improvements in a number of key metrics that result in a better, more efficient method of delivering care. These metrics include a reduction of overtime hours by more than 50% for RNs, and more than that with other skill groups and fill rates of 91% in the most recent period, thanks in part to a volume prediction that was 96% accurate; significantly better then scheduling to max capacity, the previous method employed.

Additionally, the combination of predictive and workforce analytics has enabled Geisinger’s Northeast Region to reconcile their open positions and ensure they are focusing their recruitment efforts to the right areas. Additionally, this analysis uncovered a need to building regional float pools for specialized units across campuses and increase the number of FTEs within site-based float pools to ensure proper contingency resources are available to maintain fill rates.

Angelo Venditti | Chief Nursing Officer, Northeast Region | Geisinger


Alphabet Soup: MACRA, MIPS, QPP and APMs – Moving from Volume to Value

This session will examine the current payment reform models and what is expected to change in the near future. We will address the various alphabet soup of acronyms as we move on this Journey to Value and discuss what we will need to prepare for it.

Debra Harrison | Emeritus CNO | Mayo Clinic

12:45 pm

Chairperson’s Closing Remarks


Conclusion of Summit & Box Lunch Available

Green Valley Ranch Resort Spa Casino
2300 Paseo Verde Pkwy, Henderson, NV, USA
(702) 617-7777

Room Rate $189
*Prices exclusive of a $15 daily resort fee and taxes, currently 14%. The $15.00 taxable resort fee will be applied to each guest room, which includes basic daily in-room internet, daily newspaper, scheduled shuttle to and from McCarran International Airport and Strip, and admission to the exercise facility at the Resort.
  • Rooms are available only to those participants who are registered conference attendees.
  • Rooms will not be guaranteed without a credit card.
  • Rooms are allocated on a first come first serve basis. Room types/rates are subject to availability.
  • The name on the form will be the name of the guest room.

Registration Pricing

Early Bird Rate
(expires 07/06)
Standard Rate
*Long-term Healthcare Facilities, Outpatient Clinics, Healthcare Systems, Physician Group, Hospital, Government Employees $695 (includes 2 nights' hotel stay) *based on availabilities $895 (includes 2 nights' hotel stay) *based on availabilities
Industry Vendors $1,295 $1,495

Registration subject to approval. To qualify you must be currently employed by a non-vendor company. Eligibility will be verified by conference producer. Opal Group reserves the right to allocate places and to refuse applications.

*Health plans must be CMS approved as Medicare, Medicare Advantage or Medicaid health plans

Sponsorship, Exhibition & Speaking Opportunities 212.532.9898
  • Determining the Optimal Nurse – Doctor Relationship to Make Your Staff Effective

  • Challenges of Chief Nursing Executives in Small & Rural Hospitals

  • Population Health

  • Bringing Family Engagement into the Patient Experience Formula

  • Optimizing Nurse Resiliency

  • Tackling Population Health & What it Means for Today’s CNO

  • Dynamics of a Multi-Generational Nursing Staff

  • Understanding the Numbers: Making a Budget Work

In support of improving patient care, this activity has been planned and implemented by Contemporary Forums and Opal Events. Contemporary Forums is jointly accredited by the American Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This activity awards 10.5 contact hours.

This course is approved by Contemporary Forums, California Board of Registered Nursing Provider #04516, for 12.6 contact hours.

  • Chief Patient Engagement Officer
  • Chief Nursing Informatics Officer
  • Chief Nursing Information Officer
  • Chief Nursing Officer
  • Chief Nurse Executive
  • Chief Operating Officer
  • Senior Nurse Leader
  • Patient Experience Officer
  • EVPs, SVPs, VPs & Directors of:
    Patient Care
    Patient Services
    Clinical Operations
    Nurse Services
    Human Resources
    Nursing Administration
    Patient Engagement
    Patient Experience

    Very organized and accommodating especially to the speakers. Love the flow with shorter than usual time frames for sessions! Thank You! RN

    Getinge Group (sponsor)

    Very organized and accommodating especially to the speakers. Love the flow with shorter than usual time frames for sessions! Thank You! Director of Nursing Informatics

    UMC El Paso

    The CNO Summit provided by the Opal Group was a great experience with great networking! CNO

    OSS Health

    Great Summit! Very informative and a great organization that put it on! RN

    Getinge Group (sponsor)

    Great educational/networking event tailored to the unique group of CNO’s. Please continue next year! CNO & VP Patient Care Services

    Sinai Health System

    The content presented by each of the speakers was priceless in regard to sharing best practices, healthcare challenges and meeting challenges through collaboration, communication in a consistent manner. Director Nursing Informatics

    UMC El Paso