Hospitality & Restaurant Environments 2024

Sheraton Universal Hotel, Los Angeles, CA
May 19, 2024 - May 21, 2024

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Creating Purposeful & Unique Experiences

The hospitality industry has completely transformed. Demanding consumers want unique and purposeful experiences. We see brands test the boundaries and create activated spaces that maximize engagement. Through design, brands can connect with consumers using emotional triggers, driving revenue. Additionally, innovations that provide consumers with a convenient experience are increasing with automation and robotics.

The Hospitality & Restaurant Environments is an invitation-only, executive-level summit that gathers senior leaders from the largest hospitality brands and restaurant chains nationwide. Heads of Development, Design, Construction, and Architecture have a chance to delve into discussions cultivating innovations in their projects. This program provides a forum to explore how brands redefine their facilities with creative and innovative concepts and services, focusing on a fast-paced experience in a demanding society.

Want to participate?

The Summit Experience

See what other conferences we have in store for you.

Current as of May 17, 2024

2:00 pm


3:00 pm



Discover the vibrant CityWalk at Universal Studios, a one-stop destination in Hollywood, CA. A tour led by BOSE, will take you through the technical aspects of the audio installation and how it produces premier sound for this space.

Presented by

Doug Green, Business Manager, Bose Professional

Robert Grubb, Business Manager, Bose Professional

6:00 pm

Cocktail Reception

7:05 pm

Hospitality and F&B as the Modern Day Community Anchor

Presented by

Judy Chen, Vice President of Development for Dream Hotels, Hyatt Corporation

7:50 pm

Networking Dinner

7:15 am

Breakfast & Itinerary Pick-up

8:00 am

Building a Model for Success and Growth – Ego vs. ROI

Presented by

David Bloom, Chief Development and Growth Officer, Capriotti's and Wing Zone

8:50 am

One on One Meetings

10:25 am

Hospitality: “What is Sexy?” Creating Intimacy to Engage the Five Senses Through Design

Presented by

Margit E. Whitlock AIA, Principal / Creative Director, Architectural Concepts Inc.

Restaurant: The Communal Table Talks

Presented by

Leslie Brenner, Founder, Leslie Brenner Concepts

CarloMaria Ciampoli, Studio Director, Assoc. AIA, RIOS

Bradford Thompson, Principal, CEO, Bellyfull Hospitality

11:10 am

One on One Meetings

12:40 pm


1:45 pm

You Don’t Get What You Deserve, You Get What You Negotiate: Maximizing Your ROI on Every Deal

Presented by

Michelle Jensen Session, Principal, Co-Founder, Aquarius Hospitality Solutions

2:15 pm

Hospitality: Marriot’s Newest Brand – Apartments by Marriot Bonvoy

Presented by

Rado Ivanov, AIA, NCARB, LEED BD+C, Vice President Global Design US & Canada, Marriot International

Restaurant: Immersive Exploration: Construction Specialties Virtual Environment Tour

Presented by

Nick Couse, National Accounts Sales Manager, Midwest, Construction Specialties

2:50 pm

One on One Meetings

3:55 pm

Hospitality: The Impact of Unique Design and Service on the Guest Experience

Presented by

Kay Lang, President & CEO, Lang + Associates

Ghassan J. Sader, President, Sader Hospitality

Restaurant: Robotics, and the World of “Wall-E” in Hospitality

Presented by

Dana Hathaitham, Director of Real Estate and Development, Hot Palette America, Pepper Lunch Restaurants

4:30 pm

Longing for Belonging

Presented by

Bashar Wali, Founder + Chief Executive Officer, This Assembly

5:15 pm

Happy Hour / Networking

7:30 pm

Networking Dinner

7:30 am


8:00 am

Hospitality: How to Use AI in Your Real Estate of Hospitality Organization

Presented by

Ali Jamal, CEO, Stablegold Hospitality

Restaurant: Creative Design Alternatives to Enhance the Dining Experience

Presented by

Brad Dorholt, Director of Sales, Velaria Systems

8:50 am

One on One Meetings

10:25 am

Hospitality: A New Era of Purpose for Hotels

Presented by

Thomas S. Ito, FAIA, LEED AP, Principal and Firmwide Hospitality Leader, Gensler

Restaurant: “What is an Epic Experience?” How to Get Guests Coming Back to Your Restaurant

Presented by

Chris Britt, Chief Operating Officer, Epic Brands | Agave & Rye

10:55 am

Panel: AI, AR & Robotics: The Impact on Guest Experience


Alex Canter, Former CEO / Co-Founder, Nextbite

Miguel Cuadros, Principal and Director of Interior Design, AB Design Studio Inc.

Vito F. Lotta, AIA, RID, LEED AP, Founder, LOTTA Hospitality Design


Gurinder Kehr, Construction Project Manager, Dutch Bros Coffee

11:40 am

Closing Luncheon

12:30 pm

Close of Program

Sheraton Universal Hotel
333 Universal Hollywood Dr, Universal City, CA 91608, USA

Find relaxation and convenience at the Sheraton Universal Hotel. Our Universal City, CA, hotel is steps away from Universal Studios Hollywood and CityWalk and a short walk to Metro’s red line, putting the Walk of Fame, the Hollywood Bowl, and Grauman’s Chinese Theatre within easy reach.

The Hospitality & Restaurant Environments is an exclusive, invitation-only forum. We focus on engaging content, high-level networking and pre-scheduled business meetings between qualified facility executives and vendors. All attendees are qualified based on their job function, responsibility, and budgeting authority. You’re guaranteed to network and share ideas with an exclusive group.

If you’re interested in attending or sponsoring the Hospitality & Restaurant Environments, contact us at

Hospitality Topics
AI & AR: Enhancing guest experience. From AI-Powered Chatbots to Virtual Concierge • Embracing Sustainability: Eco-friendly Practices and Green Initiatives (Recycling Programs, Energy-Efficient Measures, Water Conservation) • Data Analytics and Personalization to Create Tailored Guest Experiences • Mobile Technology: Seamless Check-In, Digital Room Keys, Personalized Experiences • The Role of Automation and Robotics in Hotel Operations • Immersive Experiences and Unique Offerings • Health & Wellness: State of the Art Facilities • Work-Friendly Spaces: Bleisure Travelers • How to Stay Adaptable and Customer-Focused • Purpose-Driven Travel: Have Stories That Are Worth Sharing • Luxury Brand Collaborations: The “Experience” Economy • Designing Scale-Up Accommodation


Restaurant Topics
Cultural Crossovers: Weave Together Diverse Cultural Influences to Create Immersive Journeys for Guests • Bar Design: Mixology Is On The Rise • Modular Design: Accommodate a Range of Dining Experiences Without a Complete Overhaul • Creating an Urban Oasis: Rooftop Gardens, Indoor Green Walls, Al Fresco Dining • Aesthetics: Creating an Atmosphere that Defines the Overall Dining Experience • Spacious Concepts • Eco-Friendly and Sustainable Design to Lower Operational Costs and Attract Environmentally-Conscious Consumers • Sense of Place and Genuine Experiences • Flexible and Accessible Seating Options • Technology to Overcome Staff Shortages • Cohesive Brand Story + Design = Restaurant Experience

  • Prescheduled One-to-One Meetings:
    Each participating solution provider and attendees will have pre-summit access to our matching software that allows you to completely customize your meeting agenda. The password protected website provides the information needed to make your selections on who you want to meet with.

  • Exceptional Networking Opportunities:
    We strive to maximize your face-to-face time by providing a multitude of avenues to engage the senior executives in attendance. The agenda incorporates cocktail receptions, networking lunches and a specially selected offsite dinner at a nearby venue. Leverage the meeting’s relaxed atmosphere and after hours networking activities to build strong personal relationships with current and future clients.

    Nice format, nice flow, full schedule. Vice President Construction & Facilities


    Good networking, good speakers. It provided time away to reflect on strategy. Head of Architecture

    Monical Pizza

    Great content and one-on-one meetings were very informative. Facilities Director

    Restaurants Unlimited, Inc.

    Great speakers. I enjoyed the dinners and social gatherings. Director of Development

    Famous Brands Intl.

    Great group, and I look forward to next year. Your entire team was great as well. Vice President of Development

    Johnny Rockets

    I was very impressed with the format; it was a pleasant surprise with the one-on-one meetings. President/CEO

    Demos Brands