Learning & Development Executive Summit Fall 2019

Registration & Welcome Lunch

Chairperson’s Opening Remarks: The Future of Work: How L&D Leaders are Leading Transformation

Opening Keynote Presentation

Learn2Unlearn: The Future Belongs to Those Who Learn, Unlearn and Relearn

Business as usual won’t get us to where we want to go! With a rapidly changing learning landscape, we’ll explore how learning architects can optimize the learning experience to help modern learners learn, unlearn and relearn. Join Jennifer Barnes, Director of Learning & Development at The American Heart Association (AHA), in a discussion that explores the concept and practical application of learning to unlearn by tackling the following questions:

• How can we recognize which mental models are no longer effective?
• How can we find or create new models that can better achieve goals?
• When should we adopt new mental habits?
• How is Heart U – AHA’s Corporate University – putting this concept into practice?

Keynote Presentation

Measuring Learning for Business Impact

Many of us are working to define the “future of work” and what it means in terms of the necessary skills, knowledge, and behaviors our leaders must possess to be successful and lead our organizations into the future. Talent strategies have never been more important to build the required capabilities for the company’s success. For decades, organizations have tried to demonstrate a measurable return on investment for leadership and development. In fact, the need to demonstrate ROI perhaps has been amplified in today’s world of data-driven decisions…but are we chasing the “correct” measure?

In this interactive session, we will challenge the concepts of measuring ROI and ROL. We’ll offer a framework for reviewing your own decisions, and explore in more detail which leading indicators demonstrate the development of a learning culture. These are, perhaps, the true measures of L&D success.

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Networking Break | One-on-One Meetings

Interactive Panel Discussion

L&D’s Impact on Defining, Rebuilding and Transforming Organizational Culture

From the frontlines to the boardroom, culture should be developed, understood and utilized as a foundation for all employees to draw from for inspiration and motivation to do a better job. To properly develop an
effective organizational culture and utilize it to inspire and motivate the workforce, it’s important to begin the evaluation with two critical questions: What are your organization’s core values; and, can your workforce identify and accurately explain what your company culture actually is? At the end of the day, Enterprise leaders want a global workforce that strives to enhance operations, cut back on waste, and achieve transformation.

Join our panelists in this thought-provoking session as we discuss:

• The building blocks of creating a new organizational culture
• How to create buy-in from the top
• Ways to develop key initiatives that uncover your employees’ identity
• The steps necessary to identify opportunities for making a culture shift

One-on-One Meetings | Networking Break | Afternoon Refreshments

One-on-One Meetings | Networking Break

Keynote Presentation

Breaking Open the Learning Ecosystem

Learning has a massive role to play in today’s fast-paced world of work. Our people are learning every day, on the fly. As we head into 2020, it’s time to rethink how learning happens, how to make things stick, and how to use microlearning to build high-performance cultures of inclusion. In this session, we will grab hold of the science of what motivates us to learn and roll out tons of actionable ideas to help you inject high-impact learning across your organization.

Key areas of focus include:

• Lessons learned from the Knowledge Pie
• How to break the learning ecosystem wide open
• Content that inspires
• How the brain learns best
• Reaching the “hard to reach” learner
• Planning for massive learning in 2020

Sponsored by

Keynote Presentation

Cultivating Talent and Growth through Focused Strategic Talent Reviews

Talent leaders must invest in all employees – from frontline workers to high potential individuals – in order to create a success robust bench of talent to achieve the business needs of today and tomorrow. Learn more about how Talent and Learning Leaders with Schnuck Markets have developed learning opportunities and specialized, targeted growth for more than 15,000 employees over the past 2 and a half years.

Join this session to hear how leaders successfully:

• Developed a balanced approach with strategic talent reviews at the core, while encouraging real-time coaching within its culture
• Increased levels of teammate engagement
• Created an active and current strategic succession plan

One-on-One Meetings | Networking Break

Keynote Presentation

Re-imagining the Career Experience for 2020 World

Ann will present research on how organizations can transform the employee career pathing experience to ensure they have the people to meet the skills for a future-ready workforce. Hear about the transformations that are being achieved in some of the world’s leading global businesses.

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Welcome Reception & Hors d’oeuvres

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Networking Cocktail Reception

Networking Breakfast

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Chairperson’s Opening Remarks

Igniting Change: How the Modern eLearning Ecosystem is Transforming to Power Learners, Enhance Employee Experience, and Deliver Results

Keynote Session

Evolving from a Culture of ‘No’: How Learning Leaders are Developing a Results Oriented Global Workforce from the Top Down

Learning leaders are undergoing a massive transformation to encourage all employees – the board to frontline employees – to take ownership of a new culture that promotes a customer-first mentality. Additionally, to take on such an initiative, not only requires rethinking how service is delivered, but how employees can grow and develop to achieve business goals while becoming invested in business results. Join this session to hear how learning leaders:

• Started with getting the board on board with transforming culture
• Put a plan on the page that would enhance relationships and help employees feel invested
• Invested in eLearning initiatives that greatly benefited employees through blended and interactive learning

Keynote Presentation

The Chief Learning Officer’s Role in Building an Agile Organization

Organizational agility is widely thought to be a significant competitive advantage for business. The concept itself seems to consist of three aspects revolving around Insight – Dexterity – Resolve. The learning and development function plays a vital role in preparing key leaders and stakeholders for their roles in the Agile Organization.

In this session, we will discuss:

• Which leadership characteristics are best suited for leading an agile organization
• How to identify key roles crucial to gaining the Insight necessary to be both proactive and responsive to a VUCA (volatile, uncertain, complex, ambiguous) environment
• Within these roles, how to develop strategic thinking capabilities which previously were the predominant domain of the executive suite
• How to empower and develop leaders at all levels to build and reinforce an agile culture necessary to mitigate the fatigue and cynicism which may accompany frequent change

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How Building a Coaching Culture Can Help Your Organization “Win” the New Leadership “Game”

Are leaders in your organization playing the “new game” of leadership by the “old rules,” leaving everyone involved feeling like something is missing? This interactive session will help you discover the “new rules” of leadership, and show you how instilling a coaching culture can help your organization “win” at creating engagement, keeping younger workers, and motivating people to have real conversations in real time, to make real change happen.

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Networking Break | One-on-One Meetings

Interactive Panel Discussion

The Future of Work: Utilizing L&D to Re-Skill Your Entire Organization and Satisfy Future Needs

Every organization is in the middle of a talent war as they try to prepare their workforce of the future. The importance of L&D in the next few years is growing very rapidly due to the strong economy, the turnover of generations in the workforce, and a more fluid approach to work and talent. All of these factors mean that it’s hard to recruit people and hard to hold onto them, and that’s why investing in L&D can be so advantageous for every department in the organization. It’s critical for companies to utilize L&D throughout the organization, because it allows you to reskill and upskill the talent you already have.

In this panel discussion we’ll talk about the future of work and how L&D can become a true business partner by:

• Transitioning workers into new roles with training and upskilling, in order to save on recruiting costs
• Defining a vision for the L&D function and how it will support all of the separate departments in the business
• Aligning L&D to the business strategy to effectively enable organizational goals
• Connecting with key department stakeholders to incorporate their feedback into the L&D strategy
• Creating an L&D road map of recommended training programs that will support the business in achieving its goals and priorities

Keynote Presentation

The Future Of Learning Is Experiential: Tomorrow’s Leaders Demand More Than PowerPoint

Traditional leadership training is falling short in providing an environment in which people can truly change behaviors. Too often, participants leave training programs with no insight into their leadership style, their strengths and weaknesses, or concrete ways to apply what they have learned in their daily lives.

Experiential learning succeeds where lectures and discussions struggle—in changing patterns of behavior. For example, managers who are non-confrontational can be immersed in a situation that requires them to practice assertiveness.

Feedback and reflection on key experiences and moments—and the ability to try again —can lead to true improvements in behavior. At its core that is the power of experiential learning.

In this session we will discuss:

• Identifying the factors that are leading participants to expect more immersive learning environments
• Examples of different ways to leverage experiential learning ranging from on-boarding, new manager training, all the way to senior executive development
• How to leverage virtual experiential learning when presented with blended learning opportunities that do not involve face to face interactions

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Networking Luncheon

Interactive Panel Discussion

Looking at Change: Embracing New Technology Trends in Learning & Development

L&D technology is creating more dynamic learning opportunities than ever before and employees are looking for experiences that not only transform how they learn, but also align with their personal values. HR leaders need to embrace new trends in L&D to ensure that their strategy will create win-wins for the organization and the people in it.

Join our panelists in this interactive session to hear about new trends in L&D, such as:

• Utilizing AI & chatbots to perform skills gap analyses and develop customized learning initiatives
• Implementing mobile learning for more convenient learning engagement
• Developing gamification programs to give learners the opportunity to apply their knowledge in real-life situations
• Initiating a hybrid learning program to allow participants to access learning in a variety of formats

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Keynote Session

Artificial Intelligence (AI) & Machine Learning (ML): Practical Applications for Talent Development

Peel away the hype surrounding artificial intelligence (AI) and machine learning to find the practical applications of these technologies in talent development and corporate training. You don’t have to be an AI expert to know that your company needs to wrestle all the data you have on your employees and training programs to gain contextual intelligence and data-driven insights to improve your workforce faster.

Join us for a review of these technologies in business terms (not technical lingo), examples of how they are being used today in learning and development and ideas on how to get started without having to become a data scientist. Learn how OpenSesame is using machine learning to expertly curate course recommendations.

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Networking Break | One-on-One Meetings

Tour Buses Depart from Hotel

Special Event: American Airlines Tour & Cocktail Reception

Join us for our immersive-learning field trip to the American Airlines Headquarters, where we will participate in a one-of-a-kind tour of the AA Flight Academy and learn more about the organization’s unique L&D practices and processes.

• View a mock airport and learn about the process of training airport employees
• View the cabin simulator and be able to sit in an actual plane and learn about the different scenarios that flight attendants train for
• Hear behind-the-scenes best practices and learn how AA ties it all together for all AA employees

Hosted by

Networking Cocktail Reception & Hors d’oeuvres @ American Airlines

Breakfast Roundtables

Executive-led, interactive, challenge-based roundtable discussions. Please select one session.

Chairperson’s Opening Remarks

L&D’s New Role: Strategic Business Partner to the Organization

Keynote Presentation

L&D’s New Role: Strategic Business Partners and the Rising Impact on Organizational Success

Business decisions are no longer made without consulting key HR executives, and now, more than ever, learning leaders are involved in crafting the strategies needed to ready the workforce of the future. Hear how Learning Leaders with Johnson Controls are creating a team of learning professionals that are so deeply embedded into the business, that they are seen as true Business Partners, critical to the success of the enterprise.  Join this session to hear best practices, including:

• Learning to report like a business, not like a learning function
• Find The Way To Yes: Eliminate the phrase “…but that’s not learning” from your practice.
• Embrace a “No Learner Left Behind” ethos that reduces territorial and functional boundary conflict.

One-on-One Meetings

Interactive Panel Discussion

Aligning L&D to Corporate Business Objectives to Become a Strategic Business Partner with Every Department in the Organization

Workplace learning and development continues to change and evolve, bringing along not just challenges and exciting opportunities but also the need for L&D to constantly develop their skills to meet the demands of all departments in the organization. Any good business partner needs to understand the business problems that each department is facing, before they even think about creating solutions to solve them. For L&D to be successful for all departments, it’s critical to understand and be able to develop the skills required to achieve corporate stakeholder engagement.

Join us in this thought-provoking session as we discuss strategies for L&D to become true business partners for the entire organization by:

• Developing stakeholder engagement skills so key department leaders can keep you informed of the results they need to see in order to achieve their objectives
• Being at the forefront and fully involved in the design and delivery of L&D initiatives for each department
• Supporting workforce performance outside of the HR Department to monitor the viability and success of cross-department L&D initiatives
• Developing a complete understanding of the corporate brand to determine how to effectively promote the company learning programs

End of Summit | Champagne Toast | Thank You!