Patient Experience Officer Summit 2022
Hilton Doubletree Nashville, Nashville, TN
September 19, 2022 - September 20, 2022
Welcome to Opal Group’s premier event for senior patient experience leaders!
Transforming the Human Experience.
Better patient experiences can provide better healthcare outcomes, improve patient engagement and build patient loyalty. With reimbursements being tied to performance, healthcare institutions are eager to maintain high patient satisfaction. After a tumultuous two plus years, healthcare providers are working diligently to get back on track with a myriad of other challenges.
The impact on how hospitals and healthcare systems deliver care is being approached a new point of view in a highly competitive market. The Patient Experience Office Summit brings together senior level healthcare executives responsible for their organization's patient experience strategy.
Current as of May 17, 2022
| 7:30am |
Registration & Breakfast |
| 8:15am |
Chairperson Opening Remarks & Icebreaker |
| 8:30am |
Panel: The Challenging Leadership Role of the PXO Michelle Brady, Chief Experience Officer, MyMichigan Health Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center |
| 9:20am |
Best Practices to Align Consumer’s Preferences to Experience Joy Avery, Senior Vice President, Clinical Strategy, CipherHealth |
| 10:10am |
Roundtables & Refreshments |
|
Reframing Failures to Build Resiliency and Reliability |
|
|
Digital Engagement: The Front Seat in the Experience Journey |
|
| 11:30am |
Using the Human Story to Drive Team Member & Patient Engagement Lara Klick, Vice President, Chief Experience Officer, Tampa General Hospital |
| 12:15pm |
Luncheon |
| 1:15pm |
Building Teamwork Within and Across Teams Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center Richelle Graham, Associate Chief Nursing Officer for Surgery PCC, Vanderbilt University Medical Center |
| 2:35pm |
Roundtables & Refreshments |
|
The Evolving Needs and Expectations of Tech-Savvy Consumers |
|
|
Providing Best-in-Class Experience with Workforce Instability |
|
| 3:55pm |
Patient Experience vs. Patient Satisfaction Michelle Brady, Chief Experience Officer, MyMichigan Health |
| 4:45pm |
Roundtables |
|
Patient Experience + Employee Experience = Human Experience |
|
|
Improving Digital Health while Optimizing Patient Experience |
|
| 5:20pm |
Cocktail Reception |
| 9:00am |
Breakfast |
| 8:30am |
Chairperson’s Recap of Day One |
| 8:40am |
Building a Culture Based on Empathy and Care David Weisman, Chief Experience Officer, New York Health + Hospitals Queens |
| 9:30am |
How Administrative Burdens Diminish the Human Connection Matthew Fidler, Director, Patient Experience, Augusta Health Karen Lofty, Director of Patient Experience, Fresenius Medical Care North America |
| 10:20am |
Roundtables & Refreshments |
|
Addressing Consumer Dynamics in Healthcare |
|
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Prioritizing Patient Experience to Yield Positive Financial Outcomes |
|
| 11:00am |
Panel: The Connection Between Quality, Safety and Experience Kathy Denton, Director, Patient Experience, University of Texas MD Anderson Cancer Center Sharon Parker, Director, Patient Experience, Hackensack Meridian Health |
| 11:45am |
Chairperson’s Closing Remarks |
| 11:50am |
Conference Concludes |
NO-SHOW POLICY:
If a guest does not check-in on the reserved check-in date (and has not notified the hotel of any changes), the room will be subject to release. If the room is released, deposits will not be returned and guest credit card will be charged for the entire stay.
| Standard Rate | Local Rate | |
|---|---|---|
| (inclusive of 2 nights’ hotel) | (no hotel) | |
| *Hospital/Health System, Health Plan, Physician Group Nursing Facility, Hospice, Government Agency | $895 | $495 |
| Vendor/Solution Provider | $2,495 | $1,995 |
Registration subject to approval. To qualify you must be currently employed by a non-vendor company. Eligibility will be verified by conference
producer. Opal Group reserves the right to allocate places and to refuse applications.
*Health plans must be CMS approved as Medicare, Medicare Advantage or Medicaid health plans
- The Challenging Leadership Role of the PXO
- Patient Experience vs. Patient Satisfaction
- Best Practices to Align Consumer’s Preferences to Experience
- How Administrative Burdens Diminish the Human Connection
- The Connection Between Quality, Safety and Experience
- Prioritizing Patient Experience to Yield Positive Financial Outcomes
- Improving Digital Health while Optimizing Patient Experience
- Addressing Consumer Dynamics in Healthcare
- Reframing Failures to Build Resiliency and Reliability
- Digital Engagement: The Front Seat in the Experience Journey
- The Evolving Needs and Expectations of Tech-Savvy Consumers
- Providing Best-in-Class Experience with Workforce Instability
- Patient Experience + Employee Experience = Human Experience
Determining the Optimal Nurse – Doctor Relationship to Make Your Staff Effective
Challenges of Chief Nursing Executives in Small & Rural Hospitals
Population Health
Bringing Family Engagement into the Patient Experience Formula
Optimizing Nurse Resiliency
Tackling Population Health & What it Means for Today’s CNO
Dynamics of a Multi-Generational Nursing Staff
Understanding the Numbers: Making a Budget Work
- Chief Patient Engagement Officer
- Chief Nursing Informatics Officer
- Chief Nursing Information Officer
- Chief Nursing Officer
- Chief Nurse Executive
- Chief Operating Officer
- Senior Nurse Leader
- Patient Experience Officer
- EVPs, SVPs, VPs & Directors of:
Patient Care
Patient Services
Clinical Operations
Nursing
Staffing
Nurse Services
Human Resources
Nursing Administration
Operations
Patient Engagement
Patient Experience
Telehealth
