Patient Experience Officer Summit 2022

Hilton Doubletree Nashville, Nashville, TN
September 19, 2022 - September 20, 2022

40 days left

Welcome to Opal Group’s premier event for senior patient experience leaders!

Transforming the Human Experience.

Better patient experiences can provide better healthcare outcomes, improve patient engagement and build patient loyalty. With reimbursements being tied to performance, healthcare institutions are eager to maintain high patient satisfaction. After a tumultuous two plus years, healthcare providers are working diligently to get back on track with a myriad of other challenges.

The impact on how hospitals and healthcare systems deliver care is being approached a new point of view in a highly competitive market. The Patient Experience Office Summit brings together senior level healthcare executives responsible for their organization's patient experience strategy.

Current as of June 29, 2022

7:30am

Registration & Breakfast

8:15am

Chairperson Opening Remarks & Icebreaker

8:30am

Panel: The Challenging Leadership Role of the PXO

Steve Bayer, Chief Experience Officer, Nice Healthcare

Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health

Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center

Jason Ruda, Director of Patient & Provider Experience, Tandigm Health

9:20am

Reframing Failures to Build Resiliency and Reliability

Lindsy Anton, Director of Patient Experience, Methodist Hospital Northeast

9:55am

Roundtables & Refreshments

Providing Best-in-Class Experience with Workforce Instability

Digital Engagement: The Front Seat in the Experience Journey

11:15am

Using the Human Story to Drive Team Member & Patient Engagement

Lara Klick, Vice President, Chief Experience Officer, Tampa General Hospital

11:50am

Prioritizing Patient Experience to Yield Positive Financial Outcomes

12:20pm

Luncheon

1:20pm

Building Teamwork Within and Across Teams

Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center

Richelle Graham, Associate Chief Nursing Officer for Surgery PCC, Vanderbilt University Medical Center

2:30pm

Roundtables & Refreshments

The Evolving Needs and Expectations of Tech-Savvy Consumers

3:50pm

Patient Experience vs. Patient Satisfaction

Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health

4:25pm

Prioritizing Patient Experience to Yield Positive Financial Outcomes

Nicole Cable, Chief Experience Officer, CareMax, Inc.

4:55pm

Chairperson’s Closing Remarks

5:00pm

Roundtables & Cocktail Reception

Patient Experience + Employee Experience = Human Experience

7:45am

Breakfast

8:20am

Chairperson’s Recap of Day One

8:30am

Building a Culture Based on Empathy and Care

David Weisman, Chief Experience Officer, New York Health + Hospitals Queens

9:05am

How Administrative Burdens Diminish the Human Connection

Matthew Fidler, Director, Patient Experience, Augusta Health

Karen Lofty, Director of Patient Experience, Fresenius Medical Care North America

9:55am

Roundtables & Refreshments

Addressing Consumer Dynamics in Healthcare

10:30am

Improving Digital Health while Optimizing Patient Experience

Christine Keery, Manager, Patient Experience, John Muir Health

11:05am

Panel: The Connection Between Quality, Safety, and Experience

Courtenay Bruce, Director, System Patient Experience, Houston Methodist Hospital System

Kathy Denton, Director, Patient Experience, University of Texas MD Anderson Cancer Center

Sharon Parker, Director, Patient Experience, Hackensack Meridian Health

Moderator

Leslie Baker, Chief Experience Officer, Adjuvant.Health & Allied Physicians Group

11:50am

Chairperson’s Closing Remarks

11:55am

Conference Concludes

4star
Hilton Doubletree Nashville
315 4th Avenue North, Nashville, Tennessee, 37219


NO-SHOW POLICY:
If a guest does not check-in on the reserved check-in date (and has not notified the hotel of any changes), the room will be subject to release. If the room is released, deposits will not be returned and guest credit card will be charged for the entire stay.

Standard Rate Local Rate
(inclusive of 2 nights’ hotel) (no hotel)
*Hospital/Health System, Health Plan, Physician Group Nursing Facility, Hospice, Government Agency $895 $495
Vendor/Solution Provider $2,495 $1,995

Registration subject to approval. To qualify you must be currently employed by a non-vendor company. Eligibility will be verified by conference
producer. Opal Group reserves the right to allocate places and to refuse applications.

*Health plans must be CMS approved as Medicare, Medicare Advantage or Medicaid health plans

Interested in sponsoring, exhibiting, speaking or attending? Contact summits@opalgroup.net
  • The Challenging Leadership Role of the PXO
  • Patient Experience vs. Patient Satisfaction
  • Best Practices to Align Consumer’s Preferences to Experience
  • How Administrative Burdens Diminish the Human Connection
  • The Connection Between Quality, Safety and Experience
  • Prioritizing Patient Experience to Yield Positive Financial Outcomes
  • Improving Digital Health while Optimizing Patient Experience
  • Addressing Consumer Dynamics in Healthcare
  • Reframing Failures to Build Resiliency and Reliability
  • Digital Engagement: The Front Seat in the Experience Journey
  • The Evolving Needs and Expectations of Tech-Savvy Consumers
  • Providing Best-in-Class Experience with Workforce Instability
  • Patient Experience + Employee Experience = Human Experience
  • Determining the Optimal Nurse – Doctor Relationship to Make Your Staff Effective

  • Challenges of Chief Nursing Executives in Small & Rural Hospitals

  • Population Health

  • Bringing Family Engagement into the Patient Experience Formula

  • Optimizing Nurse Resiliency

  • Tackling Population Health & What it Means for Today’s CNO

  • Dynamics of a Multi-Generational Nursing Staff

  • Understanding the Numbers: Making a Budget Work

  • Chief Patient Engagement Officer
  • Chief Nursing Informatics Officer
  • Chief Nursing Information Officer
  • Chief Nursing Officer
  • Chief Nurse Executive
  • Chief Operating Officer
  • Senior Nurse Leader
  • Patient Experience Officer
  • EVPs, SVPs, VPs & Directors of:
    Patient Care
    Patient Services
    Clinical Operations
    Nursing
    Staffing
    Nurse Services
    Human Resources
    Nursing Administration
    Operations
    Patient Engagement
    Patient Experience
    Telehealth

    Very organized and accommodating especially to the speakers. Love the flow with shorter than usual time frames for sessions! Thank You! RN

    Getinge Group (sponsor)

    Very organized and accommodating especially to the speakers. Love the flow with shorter than usual time frames for sessions! Thank You! Director of Nursing Informatics

    UMC El Paso

    The CNO Summit provided by the Opal Group was a great experience with great networking! CNO

    OSS Health

    Great Summit! Very informative and a great organization that put it on! RN

    Getinge Group (sponsor)

    Great educational/networking event tailored to the unique group of CNO’s. Please continue next year! CNO & VP Patient Care Services

    Sinai Health System

    The content presented by each of the speakers was priceless in regard to sharing best practices, healthcare challenges and meeting challenges through collaboration, communication in a consistent manner. Director Nursing Informatics

    UMC El Paso