Patient Experience Officer Summit 2023

The Bellevue Hotel, Philadelphia, PA
September 10, 2023 - September 12, 2023

106 days left

Welcome to Opal Group’s premier event for senior patient experience leaders!

Transforming the Human Experience.

Better patient experiences can provide better healthcare outcomes, improve patient engagement and build patient loyalty. With reimbursements being tied to performance, healthcare institutions are eager to maintain high patient satisfaction. After a tumultuous two plus years, healthcare providers are working diligently to get back on track with a myriad of other challenges.

The impact on how hospitals and healthcare systems deliver care is being approached a new point of view in a highly competitive market. The Patient Experience Office Summit brings together senior level healthcare executives responsible for their organization's patient experience strategy.

The Summit Experience

Current as of September 6, 2022

7:30am

Registration

Sponsored by Seneca Devices

Breakfast

Sponsored by AMN

8:15am

Chairperson Opening Remarks

Leslie Baker, Chief Experience Officer, Adjuvant.Health

8:30am

Panel: The Challenging Leadership Role of the PXO

Steve Bayer, Chief Experience Officer, Nice Healthcare

Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health

Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center

Jason Ruda, Director of Patient & Provider Experience, Tandigm Health

Moderator

Donna Pritchard, VP of Clinical Services, CipherHealth

9:20am

Fostering Staff Resiliency: Addressing Compassion Fatigue, Burnout, and Vicarious Trauma

Lindsy Anton, Director of Patient Experience, Methodist Hospital Northeast

9:55am

Roundtables & Refreshments

11:15am

Using the Human Story to Drive Team Member & Patient Engagement

Lara Klick, Vice President, Chief Experience Officer, Tampa General Hospital

11:50am

How to Listen and Leverage the Patient Voice for Transformational Change

Christine Keery, Manager, Patient Engagement, John Muir Health

12:20pm

Luncheon

1:20pm

Building Teamwork Within and Across Teams

Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center

Richelle Graham, Associate Chief Nursing Officer for Surgery PCC, Vanderbilt University Medical Center

2:10pm

Roundtables & Refreshments

3:30pm

Patient Experience vs. Patient Satisfaction

Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health

4:05pm

Prioritizing Patient Experience to Yield Positive Financial Outcomes

Nicole Cable, Chief Experience Officer, CareMax, Inc.

4:35pm

Chairperson’s Closing Remarks

Leslie Baker, Chief Experience Officer, Adjuvant.Health

4:45pm

Roundtables & Cocktail Reception

7:45am

Breakfast

8:20am

Chairperson’s Recap of Day One

Leslie Baker, Chief Experience Officer, Adjuvant.Health

8:30am

Building a Culture Based on Empathy and Care

David Weisman, Chief Experience Officer, New York Health + Hospitals Queens

9:05am

How Administrative Burdens Diminish the Human Connection

Matthew Fidler, Director, Patient Experience, Augusta Health

Karen Lofty, Director of Patient Experience, Fresenius Medical Care North America

9:55am

Roundtables & Refreshments

10:30am

Enhancing Communications to Elevate the Patient Experience

Jason Ruda, Director of Patient & Provider Experience, Tandigm Health

11:05am

Panel: The Connection Between Quality, Safety, and Experience

Courtenay Bruce, Director, System Patient Experience, Houston Methodist Hospital System

Kathy Denton, Director, Patient Experience, University of Texas MD Anderson Cancer Center

Sharon Parker, Director, Patient Experience, Hackensack Meridian Health

Moderator

Leslie Baker, Chief Experience Officer, Adjuvant.Health & Allied Physicians Group

11:50am

Chairperson’s Closing Remarks

Leslie Baker, Chief Experience Officer, Adjuvant.Health

11:55am

Conference Concludes


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4star
The Bellevue Hotel
200 South Broad Street, Philadelphia, PA





The Patient Experience Officer Summit is an invitation-only event for senior experience leaders from hospitals, healthcare systems, physician groups, nursing home facilities, assisted living facilities, and senior living facilities. Registrations are complimentary for qualified healthcare experience leaders and include 2 nights of accommodations, meals, networking functions, roundtables, and access to all conference sessions. Solution providers can attend through sponsorship with a limit of two companies per category.

We welcome nursing administrators and solution providers to be involved.

  • The Challenging Leadership Role of the PXO
  • Patient Experience vs. Patient Satisfaction
  • Best Practices to Align Consumer’s Preferences to Experience
  • How Administrative Burdens Diminish the Human Connection
  • The Connection Between Quality, Safety and Experience
  • Prioritizing Patient Experience to Yield Positive Financial Outcomes
  • Improving Digital Health while Optimizing Patient Experience
  • Addressing Consumer Dynamics in Healthcare
  • Reframing Failures to Build Resiliency and Reliability
  • Digital Engagement: The Front Seat in the Experience Journey
  • The Evolving Needs and Expectations of Tech-Savvy Consumers
  • Providing Best-in-Class Experience with Workforce Instability
  • Patient Experience + Employee Experience = Human Experience
  • Determining the Optimal Nurse – Doctor Relationship to Make Your Staff Effective

  • Challenges of Chief Nursing Executives in Small & Rural Hospitals

  • Population Health

  • Bringing Family Engagement into the Patient Experience Formula

  • Optimizing Nurse Resiliency

  • Tackling Population Health & What it Means for Today’s CNO

  • Dynamics of a Multi-Generational Nursing Staff

  • Understanding the Numbers: Making a Budget Work

  • Chief Patient Engagement Officer
  • Chief Nursing Informatics Officer
  • Chief Nursing Information Officer
  • Chief Nursing Officer
  • Chief Nurse Executive
  • Chief Operating Officer
  • Senior Nurse Leader
  • Patient Experience Officer
  • EVPs, SVPs, VPs & Directors of:
    Patient Care
    Patient Services
    Clinical Operations
    Nursing
    Staffing
    Nurse Services
    Human Resources
    Nursing Administration
    Operations
    Patient Engagement
    Patient Experience
    Telehealth

    Excellent content. Pearls to walk away with and implement right away! CXO & COO

    Allied Physicians Group & Adjuvant.health

    I learned a lot from the vendors and from the other presenters. It was a great conference/symposium. I especially appreciated how several institutions met with a vendor at the same time. It allowed us to learn what other institutions are currently doing, and what they are looking at for the future. It was great for networking and learning. Director of Patient Experience

    MD Anderson

    Excellent learning shared from relevant industry leaders in patient experience and care areas. Vice President Patient Experience & Operations

    HealthPoint

    I had a great time connecting with other leaders in the field of patient experience. System Director of Patient Experience

    Kettering Health Network

    A beautiful meeting full of energetic and positive thinking people. Director of Patient Experience

    Hackensack Meridian Health Network John Theurer Cancer Center