Patient Experience Officer Summit - Philadelphia, PA

Conference Details
Hotel Information
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Welcome to Opal Group’s premier event for senior patient experience leaders!

Transforming the Human Experience.

Better patient experiences can provide better healthcare outcomes, improve patient engagement and build patient loyalty. With reimbursements being tied to performance, healthcare institutions are eager to maintain high patient satisfaction. After a tumultuous two plus years, healthcare providers are working diligently to get back on track with a myriad of other challenges.

The impact on how hospitals and healthcare systems deliver care is being approached a new point of view in a highly competitive market. The Patient Experience Office Summit brings together senior level healthcare executives responsible for their organization's patient experience strategy.

The Summit Experience

7:30am	Registration Sponsored by Seneca Devices
	Breakfast Sponsored by AMN
8:15am	Chairperson Opening Remarks Leslie Baker, Chief Experience Officer, Adjuvant.Health
8:30am	Panel: The Challenging Leadership Role of the PXO Steve Bayer, Chief Experience Officer, Nice Healthcare Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center Jason Ruda, Director of Patient & Provider Experience, Tandigm Health Moderator Donna Pritchard, VP of Clinical Services, CipherHealth
9:20am	Fostering Staff Resiliency: Addressing Compassion Fatigue, Burnout, and Vicarious Trauma Lindsy Anton, Director of Patient Experience, Methodist Hospital Northeast
9:55am	Roundtables & Refreshments
11:15am	Using the Human Story to Drive Team Member & Patient Engagement Lara Klick, Vice President, Chief Experience Officer, Tampa General Hospital
11:50am	How to Listen and Leverage the Patient Voice for Transformational Change Christine Keery, Manager, Patient Engagement, John Muir Health
12:20pm	Luncheon
1:20pm	Building Teamwork Within and Across Teams Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center Richelle Graham, Associate Chief Nursing Officer for Surgery PCC, Vanderbilt University Medical Center
2:10pm	Roundtables & Refreshments
3:30pm	Patient Experience vs. Patient Satisfaction Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health
4:05pm	Prioritizing Patient Experience to Yield Positive Financial Outcomes Nicole Cable, Chief Experience Officer, CareMax, Inc.
4:35pm	Chairperson’s Closing Remarks Leslie Baker, Chief Experience Officer, Adjuvant.Health
4:45pm	Roundtables & Cocktail Reception

7:45am	Breakfast
8:20am	Chairperson’s Recap of Day One Leslie Baker, Chief Experience Officer, Adjuvant.Health
8:30am	Building a Culture Based on Empathy and Care David Weisman, Chief Experience Officer, New York Health + Hospitals Queens
9:05am	How Administrative Burdens Diminish the Human Connection Matthew Fidler, Director, Patient Experience, Augusta Health Karen Lofty, Director of Patient Experience, Fresenius Medical Care North America
9:55am	Roundtables & Refreshments
10:30am	Enhancing Communications to Elevate the Patient Experience Jason Ruda, Director of Patient & Provider Experience, Tandigm Health
11:05am	Panel: The Connection Between Quality, Safety, and Experience Courtenay Bruce, Director, System Patient Experience, Houston Methodist Hospital System Kathy Denton, Director, Patient Experience, University of Texas MD Anderson Cancer Center Sharon Parker, Director, Patient Experience, Hackensack Meridian Health Moderator Leslie Baker, Chief Experience Officer, Adjuvant.Health & Allied Physicians Group
11:50am	Chairperson’s Closing Remarks Leslie Baker, Chief Experience Officer, Adjuvant.Health
11:55am	Conference Concludes

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The Bellevue Hotel
200 South Broad Street, Philadelphia, PA

The Patient Experience Officer Summit is an invitation-only event for senior experience leaders from hospitals, healthcare systems, physician groups, nursing home facilities, assisted living facilities, and senior living facilities. Registrations are complimentary for qualified healthcare experience leaders and include 2 nights of accommodations, meals, networking functions, roundtables, and access to all conference sessions. Solution providers can attend through sponsorship with a limit of two companies per category.

We welcome nursing administrators and solution providers to be involved.

The Challenging Leadership Role of the PXO
Patient Experience vs. Patient Satisfaction
Best Practices to Align Consumer’s Preferences to Experience
How Administrative Burdens Diminish the Human Connection
The Connection Between Quality, Safety and Experience
Prioritizing Patient Experience to Yield Positive Financial Outcomes
Improving Digital Health while Optimizing Patient Experience
Addressing Consumer Dynamics in Healthcare
Reframing Failures to Build Resiliency and Reliability
Digital Engagement: The Front Seat in the Experience Journey
The Evolving Needs and Expectations of Tech-Savvy Consumers
Providing Best-in-Class Experience with Workforce Instability
Patient Experience + Employee Experience = Human Experience

Determining the Optimal Nurse – Doctor Relationship to Make Your Staff Effective
Challenges of Chief Nursing Executives in Small & Rural Hospitals
Population Health
Bringing Family Engagement into the Patient Experience Formula
Optimizing Nurse Resiliency
Tackling Population Health & What it Means for Today’s CNO
Dynamics of a Multi-Generational Nursing Staff
Understanding the Numbers: Making a Budget Work

Testimonials

Chief Patient Engagement Officer
Chief Nursing Informatics Officer
Chief Nursing Information Officer
Chief Nursing Officer
Chief Nurse Executive
Chief Operating Officer
Senior Nurse Leader
Patient Experience Officer
EVPs, SVPs, VPs & Directors of:
Patient Care
Patient Services
Clinical Operations
Nursing
Staffing
Nurse Services
Human Resources
Nursing Administration
Operations
Patient Engagement
Patient Experience
Telehealth

Excellent content. Pearls to walk away with and implement right away! CXO & COO

Allied Physicians Group & Adjuvant.health

I learned a lot from the vendors and from the other presenters. It was a great conference/symposium. I especially appreciated how several institutions met with a vendor at the same time. It allowed us to learn what other institutions are currently doing, and what they are looking at for the future. It was great for networking and learning. Director of Patient Experience

MD Anderson

Excellent learning shared from relevant industry leaders in patient experience and care areas. Vice President Patient Experience & Operations

HealthPoint

I had a great time connecting with other leaders in the field of patient experience. System Director of Patient Experience

Kettering Health Network

A beautiful meeting full of energetic and positive thinking people. Director of Patient Experience

Hackensack Meridian Health Network John Theurer Cancer Center

Sponsors

Patient Experience Officer Summit 2023

Welcome to Opal Group’s premier event for senior patient experience leaders!

The Summit Experience

Current as of September 6, 2022