The Bellevue Hotel, Philadelphia, PA
September 10, 2023 - September 12, 2023
Transforming the Human Experience.
Better patient experiences can provide better healthcare outcomes, improve patient engagement and build patient loyalty. With reimbursements being tied to performance, healthcare institutions are eager to maintain high patient satisfaction. After a tumultuous two plus years, healthcare providers are working diligently to get back on track with a myriad of other challenges.
The impact on how hospitals and healthcare systems deliver care is being approached a new point of view in a highly competitive market. The Patient Experience Office Summit brings together senior level healthcare executives responsible for their organization's patient experience strategy.
7:30am |
Registration Sponsored by Seneca Devices |
Breakfast Sponsored by AMN |
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8:15am |
Chairperson Opening Remarks Leslie Baker, Chief Experience Officer, Adjuvant.Health |
8:30am |
Panel: The Challenging Leadership Role of the PXO Steve Bayer, Chief Experience Officer, Nice Healthcare Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center Jason Ruda, Director of Patient & Provider Experience, Tandigm Health
Moderator
Donna Pritchard, VP of Clinical Services, CipherHealth |
9:20am |
Fostering Staff Resiliency: Addressing Compassion Fatigue, Burnout, and Vicarious Trauma Lindsy Anton, Director of Patient Experience, Methodist Hospital Northeast |
9:55am |
Roundtables & Refreshments |
11:15am |
Using the Human Story to Drive Team Member & Patient Engagement Lara Klick, Vice President, Chief Experience Officer, Tampa General Hospital |
11:50am |
How to Listen and Leverage the Patient Voice for Transformational Change Christine Keery, Manager, Patient Engagement, John Muir Health |
12:20pm |
Luncheon |
1:20pm |
Building Teamwork Within and Across Teams Brian Carlson, Vice President of Patient Experience, Vanderbilt University Medical Center Richelle Graham, Associate Chief Nursing Officer for Surgery PCC, Vanderbilt University Medical Center |
2:10pm |
Roundtables & Refreshments |
3:30pm |
Patient Experience vs. Patient Satisfaction Michelle Brady MSHAL, BSN, RN, CPXP, Chief Experience Officer, MyMichigan Health |
4:05pm |
Prioritizing Patient Experience to Yield Positive Financial Outcomes Nicole Cable, Chief Experience Officer, CareMax, Inc. |
4:35pm |
Chairperson’s Closing Remarks Leslie Baker, Chief Experience Officer, Adjuvant.Health |
4:45pm |
Roundtables & Cocktail Reception |
7:45am |
Breakfast |
8:20am |
Chairperson’s Recap of Day One Leslie Baker, Chief Experience Officer, Adjuvant.Health |
8:30am |
Building a Culture Based on Empathy and Care David Weisman, Chief Experience Officer, New York Health + Hospitals Queens |
9:05am |
How Administrative Burdens Diminish the Human Connection Matthew Fidler, Director, Patient Experience, Augusta Health Karen Lofty, Director of Patient Experience, Fresenius Medical Care North America |
9:55am |
Roundtables & Refreshments |
10:30am |
Enhancing Communications to Elevate the Patient Experience Jason Ruda, Director of Patient & Provider Experience, Tandigm Health |
11:05am |
Panel: The Connection Between Quality, Safety, and Experience Courtenay Bruce, Director, System Patient Experience, Houston Methodist Hospital System Kathy Denton, Director, Patient Experience, University of Texas MD Anderson Cancer Center Sharon Parker, Director, Patient Experience, Hackensack Meridian Health
Moderator
Leslie Baker, Chief Experience Officer, Adjuvant.Health & Allied Physicians Group |
11:50am |
Chairperson’s Closing Remarks Leslie Baker, Chief Experience Officer, Adjuvant.Health |
11:55am |
Conference Concludes |
Determining the Optimal Nurse – Doctor Relationship to Make Your Staff Effective
Challenges of Chief Nursing Executives in Small & Rural Hospitals
Population Health
Bringing Family Engagement into the Patient Experience Formula
Optimizing Nurse Resiliency
Tackling Population Health & What it Means for Today’s CNO
Dynamics of a Multi-Generational Nursing Staff
Understanding the Numbers: Making a Budget Work