September 27-29, 2026

Omni Rancho Las Palmas Resort & Spa, Palm Springs, CA

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Welcome to Opal Group’s Premier Event for Senior Patient Experience Leaders

Transforming the Human Experience

Exceptional patient experiences are no longer a luxury—they’re a necessity. Better experiences lead to better outcomes, stronger engagement, and lasting patient loyalty. With performance-based reimbursements and heightened expectations, healthcare organizations are under increasing pressure to deliver care that is not only effective but also compassionate and patient-centered.

In the wake of an incredibly challenging few years, healthcare providers continue to adapt, innovate, and push forward—navigating new demands while remaining focused on improving the human experience.

The Patient Experience Officer Summit is an exclusive, invite-only event that unites senior healthcare executives charged with leading their organization’s patient experience strategy. As healthcare delivery evolves in an increasingly competitive landscape, this summit offers a unique opportunity to explore cutting-edge approaches, share real-world insights, and collaborate on the future of patient-centered care.

Join us for thought-provoking discussions, powerful presentations, and dynamic networking as we shape the next chapter in delivering meaningful healthcare experiences.

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The Summit Experience
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Agenda & Speakers

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Captured Moments

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Hospital & Health System Attendees

Registration for the Patient Experience Officer Summit is complimentary for the experience leaders from US-based hospitals and health systems and is subject to Opal Group’s verification and approval. Registration includes two nights of accommodation at the conference venue, conference-related meals, and networking activities.

Solution Provider Attendees

Practitioners and executives representing solution provider organizations must participate as sponsors. Sponsorship includes a turnkey booth space for productive business meetings.

 

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Hotel Information

Omni Rancho Las Palmas Resort & Spa, Palm Springs, CA

1000 Bob Hope Drive, Rancho Mirage, California

For sponsorship, exhibition & speaking opportunities

212-532-9898

summits@opalgroup.net

Excellent content. Pearls to walk away with and implement right away!

CXO & COO – Allied Physicians Group & Adjuvant.health

I learned a lot from the vendors and from the other presenters. It was a great conference/symposium. I especially appreciated how several institutions met with a vendor at the same time. It allowed us to learn what other institutions are currently doing, and what they are looking at for the future. It was great for networking and learning.

Director of Patient Experience – MD Anderson

Excellent learning shared from relevant industry leaders in patient experience and care areas.

Vice President Patient Experience & Operations – HealthPoint

I had a great time connecting with other leaders in the field of patient experience.

System Director of Patient Experience – Kettering Health Network

A beautiful meeting full of energetic and positive thinking people.

Director of Patient Experience – Hackensack Meridian Health Network John Theurer Cancer Center

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