Cancellation policies. If you are unable to attend after registering for a program, the following policies are applicable.

For Sponsors

Payment Date: Payment is due 30 days of invoice date. If programs dates occur within 45 days of the execution of this agreement, payment is due upon signing.

Sponsorship cancellation requests received in writing on or 60 days prior to the conference will qualify for an 80% credit of fees paid, applicable toward a mutually agreeable future Opal Group conference.

If canceled between 59 and 30 days prior to the conference, the sponsor will receive a 60% credit of fees paid, applicable toward a mutually agreeable future Opal Group conference. No credit will be given on cancellation requests received 29 or fewer days prior to the conference.

Credit is valid for the period of one year from issuance.

Feel free to contact us for any additional information at (212) 532-9898 x0.

For Conference Registrants

Registration cancellation requests on or prior to 30 days to an event will qualify for a credit towards a future event.

Should the original delegate be unable to attend, a substitute delegate is welcome at no extra charge up to 24 business hours prior to a conference. Please contact Opal Group to update any participant registration details.

If an event is cancelled, Opal Group is not responsible for any airfare, hotel or other costs incurred. Speakers, agenda and other events are subject to change without notice.

We may, through our third-party payment processor, store your credit or debit card details for use in future transactions. Card details are stored and processed by the payment processor, not by us directly, and are subject to the processor’s security standards and privacy policy.

For Conference Hotel Reservations

Upon receiving your reservation, Opal Group will charge the reservation in full. Once Opal Group receives your room request, the following cancellation policy is in effect.

• Participants can reduce their stay prior to 4 weeks without penalty
• Participants canceling their entire stay prior to 4 weeks will forfeit one night’s deposit
• Name changes are accepted without charge prior to 2 weeks before the event. Name changes after this period will incur a fee of $25 USD

Upon the conclusion of the conference, all reservations will be reviewed, and any additional nights and/or miscellaneous charges to prepaid reservations will be charged to your credit card as well.

We may, through our third-party payment processor, store your credit or debit card details for use in future transactions. Card details are stored and processed by the payment processor, not by us directly, and are subject to the processor’s security standards and privacy policy.

No-Show Policy:
If a guest does not check in on the reserved check-in date (and has not notified the hotel of any changes), the room will be subject to release. If the room is released, deposits will not be returned, and guest credit card will be charged for the entire stay.